15
NPS
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Premise Health
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About Premise Health's Brand
Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Premise Health NPS
Premise Health's Net Promoter Score (NPS) is a 15 with 53% Promoters, 9% Passives, and 38% Detractors. Net Promoter Score tracks whether Premise Health's customers would recommend using the product based on a scale of -100 to 100.
Premise Health Overall NPS
| 53% | Promoters |
|---|---|
| 9% | Passives |
| 38% | Detractors |
Premise Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 25 | Aug 2022 | 25 |
Nov 2022 16 | Nov 2022 | 16 |
Dec 2022 22 | Dec 2022 | 22 |
Jan 2023 15 | Jan 2023 | 15 |
Mar 2023 14 | Mar 2023 | 14 |
Apr 2023 21 | Apr 2023 | 21 |
Jun 2023 24 | Jun 2023 | 24 |
Aug 2023 14 | Aug 2023 | 14 |
Apr 2025 17 | Apr 2025 | 17 |
May 2025 13 | May 2025 | 13 |
Dec 2025 12 | Dec 2025 | 12 |
Jan 2026 16 | Jan 2026 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Premise Health NPS by Gender
Female customers rated Premise Health's NPS 67 points higher than Male customers.
Male
-33
Premise Health's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
34
Premise Health's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Premise Health NPS by Ethnicity
Premise Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Other -50 | Other | -50 |
Premise Health NPS by Usage
Premise Health's NPS was rated the highest by customers who have used Premise Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Premise Health Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Premise Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Premise Health Customer Loyalty Score by Gender
Female customers rated Premise Health's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Premise Health.
Male
40%
Yes
Female
70%
Yes
Premise Health Customer Loyalty Score by Ethnicity
Premise Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Premise Health.
100
out of 100
Caucasian
33
out of 100
Other
Premise Health Customer Loyalty Score by Usage
Premise Health's Customer Loyalty score was rated the highest by customers who have used Premise Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Premise Health Product Quality
3.2/5
Premise Health has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Premise Health Product Information
Premise Health’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Healthcare
Quick Insights into Premise Health Product Quality
Premise Health's Product Quality score was rated highest by customers who have used Premise Health's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Premise Health's Product Quality.
Ranked Premise Health Product Quality the Highest
Ranked Premise Health Product Quality the Lowest
Premise Health Product Quality Score by Gender
Female customers rated Premise Health's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Premise Health.
Male
2.4/5
Female
3.5/5
Premise Health Product Quality Score by Ethnicity
Premise Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Premise Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 1.5 | Other | 1.5 |
Premise Health Product Quality Score by Usage
Premise Health's Product Quality score was rated the highest by customers who have used Premise Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Premise Health Pricing
Premise Health ROI & Value For Money
3.1/5
Premise Health has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Premise Health ROI
Premise Health's ROI score was rated highest by customers who have used Premise Health's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Premise Health ROI the Highest
Ranked Premise Health ROI the Lowest
Premise Health ROI Score by Gender
Female customers rated Premise Health's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Premise Health.
Male
2.2/5
Female
3.5/5
Premise Health ROI Score by Ethnicity
Premise Health's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Premise Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 1.5 | Other | 1.5 |
Premise Health ROI Score by Usage
Premise Health's ROI score was rated the highest by customers who have used Premise Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Premise Health Customer Satisfaction (CSAT)
Premise Health Customer Satisfaction (CSAT) Score
65 / 100
Premise Health has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
12%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Premise Health Customer Satisfaction
Premise Health's Customer Satisfaction score was rated highest by customers who have used Premise Health's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Premise Health's Customer Satisfaction.
Ranked Premise Health Customer Satisfaction the Highest
Ranked Premise Health Customer Satisfaction the Lowest
Premise Health Customer Satisfaction Score by Gender
Premise Health's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Premise Health.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Premise Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Premise Health's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Premise Health.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Premise Health's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Premise Health.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Premise Health Customer Satisfaction Score by Usage
Premise Health's Customer Satisfaction score was rated the highest by customers who have used Premise Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Premise Health Customer Service
3.1/5
Premise Health has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Premise Health's overall Customer Service score rated by its users and customers.
About Premise Health's Customer Service
Address
5500 Maryland Way, #400, Brentwood, TN 37027
Website
https://www.premisehealth.com
Phone Number
(844) 407-7557
Premise Health's Social Links
Quick Insights into Premise Health Customer Service
Premise Health's Customer Service score was rated highest by customers who have used Premise Health's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Premise Health's Customer Service score.
Ranked Premise Health Customer Service the Highest
Ranked Premise Health Customer Service the Lowest
Premise Health Customer Service Score by Gender
Female customers rated Premise Health's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Premise Health.
Male
2.2/5
Female
3.5/5
Premise Health Customer Service Score by Ethnicity
Premise Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Premise Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 1.5 | Other | 1.5 |
Premise Health Customer Service Score by Usage
Premise Health's Customer Service score was rated the highest by customers who have used Premise Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Premise Health as an Employer
3.8/5
Premise Health has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Premise Health scored a 15 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Premise Health would recommend the brand to a friend. ENPS measures how likely Premise Health employees would recommend working at Premise Health to a friend.
Net Promoter Score
15
NPS Score
| 53% | Promoters |
|---|---|
| 9% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
