-46
NPS
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Brand Page
Premium Retail Services
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About Premium Retail Services' Brand
Premium represents your favorite brands at retail, helping to drive brand awareness and sales.
Brand at a Glance
56%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Premium Retail Services NPS
Premium Retail Services's Net Promoter Score (NPS) is a -46 with 27% Promoters, 0% Passives, and 73% Detractors. Net Promoter Score tracks whether Premium Retail Services's customers would recommend using the product based on a scale of -100 to 100.
Premium Retail Services Overall NPS
| 27% | Promoters |
|---|---|
| 0% | Passives |
| 73% | Detractors |
Premium Retail Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -7 | Feb 2023 | -7 |
Apr 2023 -15 | Apr 2023 | -15 |
May 2023 -20 | May 2023 | -20 |
Jun 2023 -25 | Jun 2023 | -25 |
Aug 2023 -29 | Aug 2023 | -29 |
Sep 2023 -37 | Sep 2023 | -37 |
Mar 2024 -43 | Mar 2024 | -43 |
May 2024 -45 | May 2024 | -45 |
Jul 2024 -39 | Jul 2024 | -39 |
Nov 2024 -41 | Nov 2024 | -41 |
Jan 2025 -44 | Jan 2025 | -44 |
Oct 2025 -47 | Oct 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Premium Retail Services NPS by Gender
Premium Retail Services's NPS was rated -34 by both Female and Male customers on Comparably.
Male
-34
Premium Retail Services's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-34
Premium Retail Services's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Premium Retail Services NPS by Ethnicity
Premium Retail Services's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Premium Retail Services NPS by Age
Premium Retail Services's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Premium Retail Services NPS by Usage
Premium Retail Services's NPS was rated -34 points by customers who have used Premium Retail Services's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Premium Retail Services Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Premium Retail Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Premium Retail Services Customer Loyalty Score by Gender
Male customers rated Premium Retail Services's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Premium Retail Services.
Male
70%
Yes
Female
55%
Yes
Premium Retail Services Customer Loyalty Score by Ethnicity
Premium Retail Services's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Premium Retail Services.
70
out of 100
Caucasian
Premium Retail Services Customer Loyalty Score by Age
Premium Retail Services's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Premium Retail Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 33% | 31-35 | 33% |
61-65 70% | 61-65 | 70% |
Premium Retail Services Customer Loyalty Score by Usage
Premium Retail Services's Customer Loyalty score was rated 55% by customers who have used Premium Retail Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Premium Retail Services Product Quality
2.1/5
Premium Retail Services has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Premium Retail Services' overall Product Quality score rated by its users and customers.
Premium Retail Services Product Information
Premium Retail Services’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- https://premiumretail.com
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Premium Retail Services Product Quality
Premium Retail Services's Product Quality score was rated highest by Male customers, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Premium Retail Services' Product Quality.
Ranked Premium Retail Services Product Quality the Highest
Ranked Premium Retail Services Product Quality the Lowest
Premium Retail Services Product Quality Score by Gender
Male customers rated Premium Retail Services's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Premium Retail Services.
Male
2.3/5
Female
1.7/5
Premium Retail Services Product Quality Score by Ethnicity
Premium Retail Services's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Premium Retail Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Premium Retail Services Product Quality Score by Age
Premium Retail Services's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Premium Retail Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Premium Retail Services Product Quality Score by Usage
Premium Retail Services's Product Quality score was rated 1.7 stars by customers who have used Premium Retail Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Premium Retail Services Pricing
Premium Retail Services ROI & Value For Money
1.9/5
Premium Retail Services has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Premium Retail Services' overall ROI score rated by its users and customers.
Quick Insights into Premium Retail Services ROI
Premium Retail Services's ROI score was rated highest by Male customers, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Premium Retail Services' ROI score.
Ranked Premium Retail Services ROI the Highest
Ranked Premium Retail Services ROI the Lowest
Premium Retail Services ROI Score by Gender
Male customers rated Premium Retail Services's ROI score 1.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Premium Retail Services.
Male
3.6/5
Female
1.8/5
Premium Retail Services ROI Score by Ethnicity
Premium Retail Services's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Premium Retail Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Premium Retail Services ROI Score by Age
Premium Retail Services's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Premium Retail Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
Premium Retail Services ROI Score by Usage
Premium Retail Services's ROI score was rated 1.6 stars by customers who have used Premium Retail Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Premium Retail Services Customer Satisfaction (CSAT)
Premium Retail Services Customer Satisfaction (CSAT) Score
36 / 100
Premium Retail Services has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Premium Retail Services Customer Satisfaction
Premium Retail Services's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Premium Retail Services' Customer Satisfaction.
Ranked Premium Retail Services Customer Satisfaction the Highest
Ranked Premium Retail Services Customer Satisfaction the Lowest
Premium Retail Services Customer Satisfaction Score by Gender
Premium Retail Services's Customer Satisfaction score was rated 33 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Premium Retail Services.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
Premium Retail Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Premium Retail Services' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Premium Retail Services.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
Premium Retail Services Customer Satisfaction Score by Age
Premium Retail Services's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Premium Retail Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 61-65 | 0% |
Premium Retail Services Customer Satisfaction Score by Usage
Premium Retail Services's Customer Satisfaction score was rated 33 points by customers who have used Premium Retail Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Premium Retail Services Customer Service
1.9/5
Premium Retail Services has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Premium Retail Services' overall Customer Service score rated by its users and customers.
About Premium Retail Services's Customer Service
Address
618 Spirit Drive, Saint Louis, MO 63005
Website
https://premiumretail.com
Phone Number
636.728.0592
Premium Retail Services's Social Links
Quick Insights into Premium Retail Services Customer Service
Premium Retail Services's Customer Service score was rated highest by Male customers, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Premium Retail Services' Customer Service score.
Ranked Premium Retail Services Customer Service the Highest
Ranked Premium Retail Services Customer Service the Lowest
Premium Retail Services Customer Service Score by Gender
Male customers rated Premium Retail Services's Customer Service score 2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Premium Retail Services.
Male
3.6/5
Female
1.6/5
Premium Retail Services Customer Service Score by Ethnicity
Premium Retail Services's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Premium Retail Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Premium Retail Services Customer Service Score by Age
Premium Retail Services's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Premium Retail Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
Premium Retail Services Customer Service Score by Usage
Premium Retail Services's Customer Service score was rated 2 stars by customers who have used Premium Retail Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Premium Retail Services as an Employer
2.9/5
Premium Retail Services has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Premium Retail Services
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Premium Retail Services scored a -46 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Premium Retail Services would recommend the brand to a friend. ENPS measures how likely Premium Retail Services employees would recommend working at Premium Retail Services to a friend.
Net Promoter Score
-46
NPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
