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NPS
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Premium Waters
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About Premium Waters' Brand
Premium Waters is a provider of bottled water and coffee solutions for home and offices.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
Premium Waters NPS
Premium Waters's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether Premium Waters's customers would recommend using the product based on a scale of -100 to 100.
Premium Waters Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
Premium Waters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Apr 2024 33 | Apr 2024 | 33 |
Jun 2024 25 | Jun 2024 | 25 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Premium Waters NPS by Gender
Premium Waters's NPS was rated 0 by Female customers on Comparably.
Female
0
Premium Waters's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Premium Waters's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Premium Waters NPS by Ethnicity
Premium Waters's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Premium Waters Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Premium Waters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Premium Waters Customer Loyalty Score by Gender
Premium Waters's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Premium Waters.
Female
100%
Yes
Male
N/A
Yes
Premium Waters Customer Loyalty Score by Ethnicity
Premium Waters's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Premium Waters.
100
out of 100
Caucasian
Premium Waters Product Quality
4.1/5
Premium Waters has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Premium Waters Product Information
Premium Waters’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Premium Waters Product Quality
Premium Waters's Product Quality score was rated highest by Caucasian customers.
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Ranked Premium Waters Product Quality the Highest
Premium Waters Product Quality Score by Gender
Premium Waters's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Premium Waters.
Female
4.6/5
Male
N/A
Premium Waters Product Quality Score by Ethnicity
Premium Waters's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Premium Waters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Premium Waters Pricing
Premium Waters ROI & Value For Money
3.7/5
Premium Waters has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Premium Waters ROI
Premium Waters's ROI score was rated highest by Caucasian customers.
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Ranked Premium Waters ROI the Highest
Premium Waters ROI Score by Gender
Premium Waters's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Premium Waters ROI Score by Ethnicity
Premium Waters's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Premium Waters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Premium Waters Customer Satisfaction (CSAT)
Premium Waters Customer Satisfaction (CSAT) Score
60 / 100
Premium Waters has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Premium Waters Customer Satisfaction
Premium Waters's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Premium Waters' Customer Satisfaction.
Ranked Premium Waters Customer Satisfaction the Highest
Premium Waters Customer Satisfaction Score by Gender
Premium Waters's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Premium Waters.
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Premium Waters Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Premium Waters' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Premium Waters.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Premium Waters Customer Service
3.2/5
Premium Waters has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Premium Waters's Customer Service
Address
2100 Summer Street Northeast, 200, Minneapolis, MN 55413
Website
http://jobs.premiumwaters.com/
Quick Insights into Premium Waters Customer Service
Premium Waters's Customer Service score was rated highest by Female customers.
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Ranked Premium Waters Customer Service the Highest
Premium Waters Customer Service Score by Gender
Premium Waters's Customer Service score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Premium Waters Customer Service Score by Ethnicity
Premium Waters's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Premium Waters.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Premium Waters as an Employer
Consumer vs. Employees
Premium Waters scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Premium Waters would recommend the brand to a friend. ENPS measures how likely Premium Waters employees would recommend working at Premium Waters to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
