-24
NPS
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Preply.com
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About Preply.com's Brand
Preply is a fast growing IT product company, backed by Europe’s most prominent investors and an incredibly diverse team.
Brand at a Glance
64%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Preply.com NPS
Preply.com's Net Promoter Score (NPS) is a -24 with 31% Promoters, 14% Passives, and 55% Detractors. Net Promoter Score tracks whether Preply.com's customers would recommend using the product based on a scale of -100 to 100.
Preply.com Overall NPS
| 31% | Promoters |
|---|---|
| 14% | Passives |
| 55% | Detractors |
Preply.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -28 | Dec 2022 | -28 |
Jan 2023 -27 | Jan 2023 | -27 |
Mar 2023 -24 | Mar 2023 | -24 |
Apr 2023 -20 | Apr 2023 | -20 |
Jul 2023 -17 | Jul 2023 | -17 |
Aug 2023 -18 | Aug 2023 | -18 |
Dec 2023 -17 | Dec 2023 | -17 |
Mar 2024 -20 | Mar 2024 | -20 |
Jul 2024 -22 | Jul 2024 | -22 |
Sep 2024 -18 | Sep 2024 | -18 |
Dec 2024 -23 | Dec 2024 | -23 |
Feb 2025 -25 | Feb 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Preply.com NPS by Gender
Female customers rated Preply.com's NPS 41 points higher than Male customers.
Male
-75
Preply.com's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-34
Preply.com's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Preply.com NPS by Ethnicity
Preply.com's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Preply.com NPS by Age
Preply.com's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Preply.com NPS by Usage
Preply.com's NPS was rated the highest by customers who have used Preply.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
Preply.com Customer Reviews
Out of the 5 Preply.com customer reviews 1 was positive and 4 were constructive. Preply.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Preply.com Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Preply.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Preply.com Customer Loyalty Score by Gender
Female customers rated Preply.com's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Preply.com.
Male
55%
Yes
Female
60%
Yes
Preply.com Customer Loyalty Score by Ethnicity
Preply.com's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Preply.com.
64
out of 100
Caucasian
Preply.com Customer Loyalty Score by Age
Preply.com's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Preply.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
Preply.com Customer Loyalty Score by Usage
Preply.com's Customer Loyalty score was rated the highest by customers who have used Preply.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Preply.com Customer Loyalty Score by Industry
Preply.com's Customer Loyalty score was rated 55% by Tech industry customers.
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Preply.com Product Quality
2.9/5
Preply.com has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Preply.com Product Information
Preply.com’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Preply.com's product the highest.
- Website
- http://preply.com
- Company Size
- 501-1,000 Employees
Industry
Education
Quick Insights into Preply.com Product Quality
Preply.com's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Preply.com Product Quality the Highest
Ranked Preply.com Product Quality the Lowest
Preply.com Product Quality Score by Gender
Female customers rated Preply.com's Product Quality score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
Preply.com Product Quality Score by Ethnicity
Preply.com's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Preply.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Preply.com Product Quality Score by Age
Preply.com's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Preply.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.3 | 36-40 | 2.3 |
Preply.com Product Quality Score by Usage
Preply.com's Product Quality score was rated the highest by customers who have used Preply.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Preply.com Product Quality Score by Industry
Preply.com's Product Quality score was rated 2.3 stars by Tech industry customers.
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Preply.com Pricing
Preply.com ROI & Value For Money
3/5
Preply.com has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Preply.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Preply.com ROI
Preply.com's ROI score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Preply.com ROI the Highest
Ranked Preply.com ROI the Lowest
Preply.com ROI Score by Gender
Female customers rated Preply.com's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Preply.com.
Male
1.5/5
Female
2.4/5
Preply.com ROI Score by Ethnicity
Preply.com's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Preply.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Preply.com ROI Score by Age
Preply.com's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Preply.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.8 | 36-40 | 2.8 |
Preply.com ROI Score by Usage
Preply.com's ROI score was rated the highest by customers who have used Preply.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Preply.com ROI Score by Industry
Preply.com's ROI score was rated 2.4 stars by Tech industry customers.
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Preply.com Customer Satisfaction (CSAT)
Preply.com Customer Satisfaction (CSAT) Score
50 / 100
Preply.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Preply.com Customer Satisfaction
Preply.com's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Preply.com's Customer Satisfaction.
Ranked Preply.com Customer Satisfaction the Highest
Ranked Preply.com Customer Satisfaction the Lowest
Preply.com Customer Satisfaction Score by Gender
Female customers rated Preply.com's Customer Satisfaction score 18 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Preply.com.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Preply.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Preply.com's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Preply.com.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Preply.com Customer Satisfaction Score by Age
Preply.com's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Preply.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Preply.com Customer Satisfaction Score by Usage
Preply.com's Customer Satisfaction score was rated 45 points by customers who have used Preply.com's products/services for Less than 1 Year.
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Preply.com Customer Satisfaction Score by Industry
Preply.com's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Preply.com Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Preply.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
]
}Preply.com Customer Service
2.8/5
Preply.com has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Preply.com's Customer Service
Address
167 Corey Rd., Suite 206, Brighton, MA 02135
Website
http://preply.com
Preply.com's Social Links
Quick Insights into Preply.com Customer Service
Preply.com's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Preply.com's Customer Service score.
Ranked Preply.com Customer Service the Highest
Ranked Preply.com Customer Service the Lowest
Preply.com Customer Service Score by Gender
Female customers rated Preply.com's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Preply.com.
Male
1.5/5
Female
2.3/5
Preply.com Customer Service Score by Ethnicity
Preply.com's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Preply.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Preply.com Customer Service Score by Age
Preply.com's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Preply.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 3 | 31-35 | 3 |
36-40 2.3 | 36-40 | 2.3 |
Preply.com Customer Service Score by Usage
Preply.com's Customer Service score was rated the highest by customers who have used Preply.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Preply.com Customer Service Score by Industry
Preply.com's Customer Service score was rated 2.3 stars by Tech industry customers.
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Preply.com as an Employer
4.3/5
Preply.com has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Preply.com scored a -24 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Preply.com would recommend the brand to a friend. ENPS measures how likely Preply.com employees would recommend working at Preply.com to a friend.
Net Promoter Score
-24
NPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
