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NPS
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Presidio Trust
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About Presidio Trust's Brand
The Presidio of San Francisco is a park and former military base on the northern tip of the San Francisco Peninsula in San Francisco
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Presidio Trust NPS
Presidio Trust's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Presidio Trust's customers would recommend using the product based on a scale of -100 to 100.
Presidio Trust Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Presidio Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
May 2023 -33 | May 2023 | -33 |
Dec 2024 0 | Dec 2024 | 0 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 -17 | Oct 2025 | -17 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Presidio Trust NPS by Gender
Presidio Trust's NPS was rated 0 by Female customers on Comparably.
Female
0
Presidio Trust's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Presidio Trust's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Presidio Trust Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Presidio Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Presidio Trust Customer Loyalty Score by Gender
Presidio Trust's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Presidio Trust Product Quality
3.7/5
Presidio Trust has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Presidio Trust Product Information
Presidio Trust’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.presidio.gov/
- Company Size
- 201-500 Employees
Quick Insights into Presidio Trust Product Quality
Presidio Trust's Product Quality score was rated highest by Female customers.
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Ranked Presidio Trust Product Quality the Highest
Presidio Trust Product Quality Score by Gender
Presidio Trust's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Presidio Trust Pricing
Presidio Trust ROI & Value For Money
3/5
Presidio Trust has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Presidio Trust ROI
Presidio Trust's ROI score was rated highest by Female customers.
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Ranked Presidio Trust ROI the Highest
Presidio Trust ROI Score by Gender
Presidio Trust's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Presidio Trust Customer Satisfaction (CSAT)
Presidio Trust Customer Satisfaction (CSAT) Score
67 / 100
Presidio Trust has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Presidio Trust Customer Satisfaction
Presidio Trust's Customer Satisfaction score was rated highest by Female customers.
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Ranked Presidio Trust Customer Satisfaction the Highest
Presidio Trust Customer Satisfaction Score by Gender
Presidio Trust's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Presidio Trust.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Presidio Trust Customer Service
3.2/5
Presidio Trust has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Presidio Trust's Customer Service
Address
103 Montgomery St, P.O. Box 29052, San Francisco, CA 94129
Website
http://www.presidio.gov/
Phone Number
(415) 561-5418
Quick Insights into Presidio Trust Customer Service
Presidio Trust's Customer Service score was rated highest by Female customers.
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Ranked Presidio Trust Customer Service the Highest
Presidio Trust Customer Service Score by Gender
Presidio Trust's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Presidio Trust.
Female
3.8/5
Male
N/A
Presidio Trust as an Employer
2.3/5
Presidio Trust has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Presidio Trust scored a -1 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of Presidio Trust would recommend the brand to a friend. ENPS measures how likely Presidio Trust employees would recommend working at Presidio Trust to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 6% | Promoters |
|---|---|
| 6% | Passive |
| 88% | Detractors |
