19
NPS
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Prezi
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About Prezi's Brand
Brand at a Glance
66%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
2.9/5
Customer Service
Prezi NPS
Prezi's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Prezi's customers would recommend using the product based on a scale of -100 to 100.
Prezi Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
Prezi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 34 | Apr 2022 | 34 |
May 2022 33 | May 2022 | 33 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 32 | Jul 2022 | 32 |
Aug 2022 30 | Aug 2022 | 30 |
Oct 2022 28 | Oct 2022 | 28 |
Feb 2023 27 | Feb 2023 | 27 |
May 2023 25 | May 2023 | 25 |
Oct 2023 24 | Oct 2023 | 24 |
Nov 2023 21 | Nov 2023 | 21 |
Mar 2024 21 | Mar 2024 | 21 |
May 2024 19 | May 2024 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prezi NPS by Gender
Prezi's NPS was rated 0 by Female customers on Comparably.
Female
0
Prezi's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Prezi's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Prezi NPS by Ethnicity
Prezi's NPS was rated -67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -67 | Other | -67 |
Prezi NPS by Usage
Prezi's NPS was rated the highest by customers who have used Prezi's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
Prezi Customer Reviews
Out of the 2 Prezi customer reviews 1 was positive and 1 was constructive. Prezi customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Prezi Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Prezi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prezi Customer Loyalty Score by Gender
Prezi's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Prezi.
Female
55%
Yes
Male
N/A
Yes
Prezi Customer Loyalty Score by Ethnicity
Prezi's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Prezi.
40
out of 100
Other
Prezi Customer Loyalty Score by Usage
Prezi's Customer Loyalty score was rated the highest by customers who have used Prezi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Prezi Product Quality
4/5
Prezi has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Prezi Product Information
Prezi serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, and Germany. Prezi supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Prezi’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Prezi's product the highest. Reviewers from the Non-Profit industry rated Prezi the lowest at 4.4.
- Website
- http://www.prezi.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
Languages Supported
English
French
German
Portuguese
Spanish
Japanese
Italian
Korean
Hungarian
Product Type
Sales Management Software
Sales Enablement Software
Online Meetings Software
Presentation Software
Quick Insights into Prezi Product Quality
Prezi's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Prezi's products/services for 1 to 2 Years.
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Ranked Prezi Product Quality the Highest
Ranked Prezi Product Quality the Lowest
Prezi Product Quality Score by Gender
Prezi's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prezi.
Female
3.5/5
Male
N/A
Prezi Product Quality Score by Ethnicity
Prezi's Product Quality score was rated 2.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Prezi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.3 | Other | 2.3 |
Prezi Product Quality Score by Usage
Prezi's Product Quality score was rated the highest by customers who have used Prezi's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Prezi Product Quality Score by Industry
Prezi's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Prezi Pricing
Prezi ROI & Value For Money
3.8/5
Prezi has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Prezi Pricing Plans
Prezi has a pricing structure that accommodates small and medium businesses. Starting from €7/month, Prezi uses a subscription model and offers the following: Standard: Starts at €7/month, Plus: Starts at €19/month, and Premium: Starts at €59/month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Government & Legal industry think that they had the lowest ROI from Prezi.
Who Uses Prezi?
Small Businesses
Medium Businesses
Quick Insights into Prezi ROI
Prezi's ROI score was rated highest by customers from the Education industry, and rated lowest by customers who have used Prezi's products/services for Less than 1 Year.
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Ranked Prezi ROI the Highest
Ranked Prezi ROI the Lowest
Prezi ROI Score by Gender
Prezi's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prezi.
Female
2.6/5
Male
N/A
Prezi ROI Score by Ethnicity
Prezi's ROI score was rated 1.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Prezi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.6 | Other | 1.6 |
Prezi ROI Score by Usage
Prezi's ROI score was rated the highest by customers who have used Prezi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Prezi ROI Score by Industry
Prezi's ROI score was rated the highest by Education industry customers, and the lowest by Government & Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Prezi Customer Satisfaction (CSAT)
Prezi Customer Satisfaction (CSAT) Score
47 / 100
Prezi has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prezi Customer Satisfaction
Prezi's Customer Satisfaction score was rated highest by Other customers.
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Ranked Prezi Customer Satisfaction the Highest
Prezi Customer Satisfaction Score by Ethnicity
CSAT according to Other
Prezi's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Prezi.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Prezi Customer Service
2.9/5
Prezi has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Prezi's Customer Service
Address
642 Harrison Street, 94107
Website
http://www.prezi.com
Phone Number
415-398-8012
Prezi's Social Links
Quick Insights into Prezi Customer Service
Prezi's Customer Service score was rated highest by customers who have used Prezi's products/services for 2 to 5 Years, and rated lowest by customers who have used Prezi's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Prezi's Customer Service score.
Ranked Prezi Customer Service the Highest
Ranked Prezi Customer Service the Lowest
Prezi Customer Service Score by Gender
Prezi's Customer Service score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prezi.
Female
3.4/5
Male
N/A
Prezi Customer Service Score by Ethnicity
Prezi's Customer Service score was rated 2.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Prezi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.6 | Other | 2.6 |
Prezi Customer Service Score by Usage
Prezi's Customer Service score was rated the highest by customers who have used Prezi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Prezi as an Employer
2.2/5
Prezi has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Prezi scored a 19 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Prezi would recommend the brand to a friend. ENPS measures how likely Prezi employees would recommend working at Prezi to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
