-34
NPS
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PRGX
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About PRGX's Brand
PRGX is a business analytics and information services firm. They are pioneering a new suite of services called Profit Discovery. The focus
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
3/5
Customer Service
PRGX NPS
PRGX's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PRGX's customers would recommend using the product based on a scale of -100 to 100.
PRGX Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PRGX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -33 | Jan 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PRGX Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PRGX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PRGX Product Quality
5/5
PRGX has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock PRGX's overall Product Quality score rated by its users and customers.
PRGX Product Information
PRGX’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://prgx.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
FinTech
SaaS
PRGX Pricing
PRGX ROI & Value For Money
3/5
PRGX has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PRGX's overall ROI score rated by its users and customers.
PRGX Customer Satisfaction (CSAT)
PRGX Customer Satisfaction (CSAT) Score
100 / 100
PRGX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PRGX Customer Service
3/5
PRGX has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PRGX's overall Customer Service score rated by its users and customers.
About PRGX's Customer Service
Address
600 Galleria Parkway, Atlanta, GA
Website
http://prgx.com
Phone Number
8775076472
PRGX as an Employer
3.7/5
PRGX has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PRGX scored a -34 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of PRGX would recommend the brand to a friend. ENPS measures how likely PRGX employees would recommend working at PRGX to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
