43
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PRGX Global
Marketing or Exec? Claim Your Free Account
About PRGX Global's Brand
PRGX is a data management company that analyzes source-to-pay (S2P) data to provide insights on profit recovery, contract management, and margin expansion for global enterprises. PRGX specializes in Recovery Audits, Contract Compliance, S2P Analytics, Retail Data Transformation, Procurement + Spend Management, Merchandise Optimization, Payment Analytics, Spend Analytics, Big Data, Profit Recovery, Contract Audits, and improving Supplier Relationships.
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
PRGX Global CMO
Carol OKelley
Carol OKelley serves as the Chief Marketing Officer of PRGX. Carol started at PRGX in January of 2019. Carol currently resides in the Greater Atlanta Area.
PRGX Global NPS
PRGX Global's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether PRGX Global's customers would recommend using the product based on a scale of -100 to 100.
PRGX Global Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
PRGX Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Apr 2023 40 | Apr 2023 | 40 |
Nov 2024 49 | Nov 2024 | 49 |
Mar 2025 43 | Mar 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PRGX Global Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of PRGX Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PRGX Global Product Quality
3.3/5
PRGX Global has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PRGX Global's overall Product Quality score rated by its users and customers.
PRGX Global Product Information
PRGX Global’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.prgx.com
- Company Size
- 1,001-5,000 Employees
PRGX Global Pricing
PRGX Global ROI & Value For Money
4/5
PRGX Global has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PRGX Global's overall ROI score rated by its users and customers.
PRGX Global Customer Satisfaction (CSAT)
PRGX Global Customer Satisfaction (CSAT) Score
40 / 100
PRGX Global has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PRGX Global Customer Service
4/5
PRGX Global has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PRGX Global's overall Customer Service score rated by its users and customers.
About PRGX Global's Customer Service
Address
200 Galleria Pkwy, Atlanta, GA 30339
Website
http://www.prgx.com
PRGX Global's Social Links
PRGX Global as an Employer
3.8/5
PRGX Global has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
PRGX Global scored a 43 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of PRGX Global would recommend the brand to a friend. ENPS measures how likely PRGX Global employees would recommend working at PRGX Global to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
