-17
NPS
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Price chopper
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About Price chopper's Brand
Brand at a Glance
38%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Price chopper NPS
Price chopper's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Price chopper's customers would recommend using the product based on a scale of -100 to 100.
Price chopper Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Price chopper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Jun 2024 -33 | Jun 2024 | -33 |
Jun 2025 0 | Jun 2025 | 0 |
Oct 2025 -17 | Oct 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Price chopper Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Price chopper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Price chopper Product Quality
2.9/5
Price chopper has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Price chopper's overall Product Quality score rated by its users and customers.
Price chopper Product Information
Price chopper’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.pricechopper.com
- Company Size
- 51-200 Employees
Price chopper Pricing
Price chopper ROI & Value For Money
2.7/5
Price chopper has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Price chopper Customer Satisfaction (CSAT)
Price chopper Customer Satisfaction (CSAT) Score
25 / 100
Price chopper has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Price chopper Customer Service
2.7/5
Price chopper has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Price chopper's Customer Service
Website
https://www.pricechopper.com
Price chopper as an Employer
2.4/5
Price chopper has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Price chopper scored a -17 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Price chopper would recommend the brand to a friend. ENPS measures how likely Price chopper employees would recommend working at Price chopper to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
