74
NPS
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Brand Page
PRIDE Industries
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About PRIDE Industries' Brand
We create jobs for people with disabilities.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
PRIDE Industries NPS
PRIDE Industries's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether PRIDE Industries's customers would recommend using the product based on a scale of -100 to 100.
PRIDE Industries Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
PRIDE Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Apr 2024 60 | Apr 2024 | 60 |
May 2024 67 | May 2024 | 67 |
Oct 2024 71 | Oct 2024 | 71 |
Nov 2025 75 | Nov 2025 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PRIDE Industries Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of PRIDE Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PRIDE Industries Product Quality
3.7/5
PRIDE Industries has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PRIDE Industries' overall Product Quality score rated by its users and customers.
PRIDE Industries Product Information
PRIDE Industries’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
PRIDE Industries Pricing
PRIDE Industries ROI & Value For Money
3.8/5
PRIDE Industries has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock PRIDE Industries' overall ROI score rated by its users and customers.
PRIDE Industries Customer Satisfaction (CSAT)
PRIDE Industries Customer Satisfaction (CSAT) Score
83 / 100
PRIDE Industries has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PRIDE Industries Customer Service
3.5/5
PRIDE Industries has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PRIDE Industries' overall Customer Service score rated by its users and customers.
About PRIDE Industries's Customer Service
Address
10030 Foothills Boulevard, Roseville, CA
Website
http://www.prideindustries.com/
Phone Number
(800)550-6005
PRIDE Industries as an Employer
3.2/5
PRIDE Industries has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PRIDE Industries scored a 74 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PRIDE Industries would recommend the brand to a friend. ENPS measures how likely PRIDE Industries employees would recommend working at PRIDE Industries to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
