-40
NPS
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Pride Mobility Products Corp
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About Pride Mobility Products Corp's Brand
Pride Mobility Products® Corporation is the world’s leading designer and manufacturer of mobility products.
Brand at a Glance
70%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Pride Mobility Products Corp NPS
Pride Mobility Products Corp's Net Promoter Score (NPS) is a -40 with 23% Promoters, 14% Passives, and 63% Detractors. Net Promoter Score tracks whether Pride Mobility Products Corp's customers would recommend using the product based on a scale of -100 to 100.
Pride Mobility Products Corp Overall NPS
| 23% | Promoters |
|---|---|
| 14% | Passives |
| 63% | Detractors |
Pride Mobility Products Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -50 | Jul 2023 | -50 |
Dec 2023 -42 | Dec 2023 | -42 |
Feb 2024 -40 | Feb 2024 | -40 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -36 | Apr 2024 | -36 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -36 | Aug 2024 | -36 |
Sep 2024 -36 | Sep 2024 | -36 |
Oct 2024 -38 | Oct 2024 | -38 |
Dec 2024 -39 | Dec 2024 | -39 |
Feb 2025 -38 | Feb 2025 | -38 |
Oct 2025 -40 | Oct 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pride Mobility Products Corp NPS by Gender
Male customers rated Pride Mobility Products Corp's NPS 10 points higher than Female customers.
Male
-70
Pride Mobility Products Corp's NPS was rated -70 by Male customers on Comparably.
15%
Promoters
0%
Passives
85%
Detractors
Female
-80
Pride Mobility Products Corp's NPS was rated -80 by Female customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Pride Mobility Products Corp NPS by Ethnicity
Pride Mobility Products Corp's NPS was rated -79 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
Pride Mobility Products Corp NPS by Age
Pride Mobility Products Corp's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Pride Mobility Products Corp NPS by Usage
Pride Mobility Products Corp's NPS was rated the highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Over 10 Years -100 | Over 10 Years | -100 |
Pride Mobility Products Corp Customer Reviews
Out of the 4 Pride Mobility Products Corp customer reviews 1 was positive and 3 were constructive. Pride Mobility Products Corp customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pride Mobility Products Corp Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Pride Mobility Products Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pride Mobility Products Corp Customer Loyalty Score by Gender
Female customers rated Pride Mobility Products Corp's Customer Loyalty score 30% higher than Male customers.
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Male
52%
Yes
Female
82%
Yes
Pride Mobility Products Corp Customer Loyalty Score by Ethnicity
Pride Mobility Products Corp's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pride Mobility Products Corp.
55
out of 100
Caucasian
Pride Mobility Products Corp Customer Loyalty Score by Age
Pride Mobility Products Corp's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pride Mobility Products Corp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
61-65 10% | 61-65 | 10% |
66+ 50% | 66+ | 50% |
Pride Mobility Products Corp Customer Loyalty Score by Usage
Pride Mobility Products Corp's Customer Loyalty score was rated the highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pride Mobility Products Corp Product Quality
2.3/5
Pride Mobility Products Corp has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Pride Mobility Products Corp Product Information
Pride Mobility Products Corp’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.pridemobility.com
- Company Size
- 501-1,000 Employees
Industry
Manufacturing
Quick Insights into Pride Mobility Products Corp Product Quality
Pride Mobility Products Corp's Product Quality score was rated highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and rated lowest by customers who have used Pride Mobility Products Corp's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Pride Mobility Products Corp's Product Quality.
Ranked Pride Mobility Products Corp Product Quality the Highest
Ranked Pride Mobility Products Corp Product Quality the Lowest
Pride Mobility Products Corp Product Quality Score by Gender
Male customers rated Pride Mobility Products Corp's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pride Mobility Products Corp.
Male
1.6/5
Female
1.5/5
Pride Mobility Products Corp Product Quality Score by Ethnicity
Pride Mobility Products Corp's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pride Mobility Products Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pride Mobility Products Corp Product Quality Score by Age
Pride Mobility Products Corp's Product Quality score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pride Mobility Products Corp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Pride Mobility Products Corp Product Quality Score by Usage
Pride Mobility Products Corp's Product Quality score was rated the highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pride Mobility Products Corp Pricing
Pride Mobility Products Corp ROI & Value For Money
2.4/5
Pride Mobility Products Corp has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Pride Mobility Products Corp ROI
Pride Mobility Products Corp's ROI score was rated highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and rated lowest by customers who have used Pride Mobility Products Corp's products/services for Less than 1 Year.
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Ranked Pride Mobility Products Corp ROI the Highest
Ranked Pride Mobility Products Corp ROI the Lowest
Pride Mobility Products Corp ROI Score by Gender
Female customers rated Pride Mobility Products Corp's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pride Mobility Products Corp.
Male
1.6/5
Female
2/5
Pride Mobility Products Corp ROI Score by Ethnicity
Pride Mobility Products Corp's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pride Mobility Products Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Pride Mobility Products Corp ROI Score by Age
Pride Mobility Products Corp's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pride Mobility Products Corp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Pride Mobility Products Corp ROI Score by Usage
Pride Mobility Products Corp's ROI score was rated the highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pride Mobility Products Corp Customer Satisfaction (CSAT)
Pride Mobility Products Corp Customer Satisfaction (CSAT) Score
41 / 100
Pride Mobility Products Corp has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
23%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pride Mobility Products Corp Customer Satisfaction
Pride Mobility Products Corp's Customer Satisfaction score was rated highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and rated lowest by customers who have used Pride Mobility Products Corp's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Pride Mobility Products Corp's Customer Satisfaction.
Ranked Pride Mobility Products Corp Customer Satisfaction the Highest
Ranked Pride Mobility Products Corp Customer Satisfaction the Lowest
Pride Mobility Products Corp Customer Satisfaction Score by Gender
Male customers rated Pride Mobility Products Corp's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pride Mobility Products Corp.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 56% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Pride Mobility Products Corp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pride Mobility Products Corp's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pride Mobility Products Corp.
25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
67%
Pride Mobility Products Corp Customer Satisfaction Score by Age
Pride Mobility Products Corp's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pride Mobility Products Corp.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 34% | |||||||||||||||
| 66+ | 14% |
Pride Mobility Products Corp Customer Satisfaction Score by Usage
Pride Mobility Products Corp's Customer Satisfaction score was rated the highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pride Mobility Products Corp Customer Service
2.2/5
Pride Mobility Products Corp has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Pride Mobility Products Corp's Customer Service
Address
182 Susquehanna Avenue, Luzerne, PA 18643
Website
http://www.pridemobility.com
Phone Number
5706555574
Pride Mobility Products Corp's Social Links
Quick Insights into Pride Mobility Products Corp Customer Service
Pride Mobility Products Corp's Customer Service score was rated highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and rated lowest by customers who have used Pride Mobility Products Corp's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Pride Mobility Products Corp's Customer Service score.
Ranked Pride Mobility Products Corp Customer Service the Highest
Ranked Pride Mobility Products Corp Customer Service the Lowest
Pride Mobility Products Corp Customer Service Score by Gender
Female customers rated Pride Mobility Products Corp's Customer Service score 1.2 stars higher than Male customers.
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Male
1.5/5
Female
2.7/5
Pride Mobility Products Corp Customer Service Score by Ethnicity
Pride Mobility Products Corp's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pride Mobility Products Corp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pride Mobility Products Corp Customer Service Score by Age
Pride Mobility Products Corp's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pride Mobility Products Corp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Pride Mobility Products Corp Customer Service Score by Usage
Pride Mobility Products Corp's Customer Service score was rated the highest by customers who have used Pride Mobility Products Corp's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pride Mobility Products Corp as an Employer
4.1/5
Pride Mobility Products Corp has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Pride Mobility Products Corp
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pride Mobility Products Corp scored a -40 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Pride Mobility Products Corp would recommend the brand to a friend. ENPS measures how likely Pride Mobility Products Corp employees would recommend working at Pride Mobility Products Corp to a friend.
Net Promoter Score
-40
NPS Score
| 23% | Promoters |
|---|---|
| 14% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
