100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Prime Focus World
Marketing or Exec? Claim Your Free Account
About Prime Focus World's Brand
A global Visual Entertainment Services group that provides creative and technical services to the film, broadcast, commercials, internet.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Prime Focus World NPS
Prime Focus World's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Prime Focus World's customers would recommend using the product based on a scale of -100 to 100.
Prime Focus World Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Prime Focus World NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prime Focus World Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Prime Focus World users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prime Focus World Product Quality
4/5
Prime Focus World has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Focus World's overall Product Quality score rated by its users and customers.
Prime Focus World Product Information
Prime Focus World’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Sports & Entertainment
Prime Focus World Pricing
Prime Focus World ROI & Value For Money
5/5
Prime Focus World has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Focus World's overall ROI score rated by its users and customers.
Prime Focus World Customer Satisfaction (CSAT)
Prime Focus World Customer Satisfaction (CSAT) Score
100 / 100
Prime Focus World has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prime Focus World Customer Service
5/5
Prime Focus World has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Focus World's overall Customer Service score rated by its users and customers.
About Prime Focus World's Customer Service
Address
160 Great Portland Street,
Website
http://www.primefocusworld.com/
Prime Focus World as an Employer
3.8/5
Prime Focus World has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Prime Focus World scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Prime Focus World would recommend the brand to a friend. ENPS measures how likely Prime Focus World employees would recommend working at Prime Focus World to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
