-8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Prime Therapeutics
Marketing or Exec? Claim Your Free Account
About Prime Therapeutics' Brand
Prime Therapeutics is an independent pharmacy benefit manager that primarily serves Blue Cross Blue Shield plans
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Prime Therapeutics NPS
Prime Therapeutics's Net Promoter Score (NPS) is a -8 with 39% Promoters, 14% Passives, and 47% Detractors. Net Promoter Score tracks whether Prime Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Prime Therapeutics Overall NPS
| 39% | Promoters |
|---|---|
| 14% | Passives |
| 47% | Detractors |
Prime Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 15 | Aug 2023 | 15 |
Nov 2023 22 | Nov 2023 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 16 | Apr 2024 | 16 |
Jul 2024 16 | Jul 2024 | 16 |
Aug 2024 11 | Aug 2024 | 11 |
Sep 2024 7 | Sep 2024 | 7 |
Oct 2024 3 | Oct 2024 | 3 |
Dec 2024 -3 | Dec 2024 | -3 |
Feb 2025 -6 | Feb 2025 | -6 |
Sep 2025 -5 | Sep 2025 | -5 |
Nov 2025 -10 | Nov 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prime Therapeutics NPS by Gender
Male customers rated Prime Therapeutics's NPS 17 points higher than Female customers.
Male
0
Prime Therapeutics's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-17
Prime Therapeutics's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Prime Therapeutics NPS by Ethnicity
Prime Therapeutics's NPS was rated 24 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 24 | Caucasian | 24 |
Prime Therapeutics NPS by Age
Prime Therapeutics's NPS was rated -34 points by customers ages 66+ on Comparably.
Prime Therapeutics NPS by Usage
Prime Therapeutics's NPS was rated the highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Prime Therapeutics Customer Reviews
Out of the 4 Prime Therapeutics customer reviews 3 were positive and 1 was constructive. Prime Therapeutics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Prime Therapeutics Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Prime Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prime Therapeutics Customer Loyalty Score by Gender
Female customers rated Prime Therapeutics's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Prime Therapeutics.
Male
70%
Yes
Female
85%
Yes
Prime Therapeutics Customer Loyalty Score by Ethnicity
Prime Therapeutics's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Prime Therapeutics.
78
out of 100
Caucasian
Prime Therapeutics Customer Loyalty Score by Age
Prime Therapeutics's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Prime Therapeutics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Prime Therapeutics Customer Loyalty Score by Usage
Prime Therapeutics's Customer Loyalty score was rated the highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Prime Therapeutics Customer Loyalty Score by Industry
Prime Therapeutics's Customer Loyalty score was rated 61% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Prime Therapeutics Product Quality
3/5
Prime Therapeutics has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Therapeutics' overall Product Quality score rated by its users and customers.
Prime Therapeutics Product Information
Prime Therapeutics’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Prime Therapeutics's product the highest.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Prime Therapeutics Product Quality
Prime Therapeutics's Product Quality score was rated highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and rated lowest by customers who have used Prime Therapeutics's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Prime Therapeutics' Product Quality.
Ranked Prime Therapeutics Product Quality the Highest
Ranked Prime Therapeutics Product Quality the Lowest
Prime Therapeutics Product Quality Score by Gender
Male customers rated Prime Therapeutics's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prime Therapeutics.
Male
2.7/5
Female
2.6/5
Prime Therapeutics Product Quality Score by Ethnicity
Prime Therapeutics's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Prime Therapeutics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Prime Therapeutics Product Quality Score by Age
Prime Therapeutics's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Prime Therapeutics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Prime Therapeutics Product Quality Score by Usage
Prime Therapeutics's Product Quality score was rated the highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Prime Therapeutics Product Quality Score by Industry
Prime Therapeutics's Product Quality score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Prime Therapeutics Pricing
Prime Therapeutics ROI & Value For Money
2.8/5
Prime Therapeutics has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Therapeutics' overall ROI score rated by its users and customers.
Prime Therapeutics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Prime Therapeutics ROI
Prime Therapeutics's ROI score was rated highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and rated lowest by customers who have used Prime Therapeutics's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Prime Therapeutics' ROI score.
Ranked Prime Therapeutics ROI the Highest
Ranked Prime Therapeutics ROI the Lowest
Prime Therapeutics ROI Score by Gender
Prime Therapeutics's ROI score was rated 2.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prime Therapeutics.
Male
2.7/5
Female
2.7/5
Prime Therapeutics ROI Score by Ethnicity
Prime Therapeutics's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Prime Therapeutics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Prime Therapeutics ROI Score by Age
Prime Therapeutics's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Prime Therapeutics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Prime Therapeutics ROI Score by Usage
Prime Therapeutics's ROI score was rated the highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Prime Therapeutics ROI Score by Industry
Prime Therapeutics's ROI score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Prime Therapeutics Customer Satisfaction (CSAT)
Prime Therapeutics Customer Satisfaction (CSAT) Score
55 / 100
Prime Therapeutics has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prime Therapeutics Customer Satisfaction
Prime Therapeutics's Customer Satisfaction score was rated highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Prime Therapeutics' Customer Satisfaction.
Ranked Prime Therapeutics Customer Satisfaction the Highest
Ranked Prime Therapeutics Customer Satisfaction the Lowest
Prime Therapeutics Customer Satisfaction Score by Gender
Male customers rated Prime Therapeutics's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Prime Therapeutics.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Prime Therapeutics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Prime Therapeutics' Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Prime Therapeutics.
71 / 100
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
Prime Therapeutics Customer Satisfaction Score by Age
Prime Therapeutics's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Prime Therapeutics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Prime Therapeutics Customer Satisfaction Score by Usage
Prime Therapeutics's Customer Satisfaction score was rated 80 points by customers who have used Prime Therapeutics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Prime Therapeutics Customer Satisfaction Score by Industry
Prime Therapeutics's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Prime Therapeutics Customer Satisfaction Score by Industry",
"text": "Prime Therapeutics's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Prime Therapeutics's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
}
]
}Prime Therapeutics Customer Service
2.7/5
Prime Therapeutics has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Therapeutics' overall Customer Service score rated by its users and customers.
About Prime Therapeutics's Customer Service
Address
1305 Corporate Center Drive, Minneapolis, MN
Website
http://primetherapeutics.com/index.html
Phone Number
651-286-4000
Quick Insights into Prime Therapeutics Customer Service
Prime Therapeutics's Customer Service score was rated highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and rated lowest by customers who have used Prime Therapeutics's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Prime Therapeutics' Customer Service score.
Ranked Prime Therapeutics Customer Service the Highest
Ranked Prime Therapeutics Customer Service the Lowest
Prime Therapeutics Customer Service Score by Gender
Male customers rated Prime Therapeutics's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prime Therapeutics.
Male
2.7/5
Female
2.1/5
Prime Therapeutics Customer Service Score by Ethnicity
Prime Therapeutics's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Prime Therapeutics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Prime Therapeutics Customer Service Score by Age
Prime Therapeutics's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Prime Therapeutics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Prime Therapeutics Customer Service Score by Usage
Prime Therapeutics's Customer Service score was rated the highest by customers who have used Prime Therapeutics's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Prime Therapeutics Customer Service Score by Industry
Prime Therapeutics's Customer Service score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Prime Therapeutics as an Employer
3.8/5
Prime Therapeutics has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Prime Therapeutics scored a -8 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Prime Therapeutics would recommend the brand to a friend. ENPS measures how likely Prime Therapeutics employees would recommend working at Prime Therapeutics to a friend.
Net Promoter Score
-8
NPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 31% | Promoters |
|---|---|
| 33% | Passive |
| 36% | Detractors |
