0
NPS
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PrimeSource Building Products
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About PrimeSource Building Products' Brand
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
PrimeSource Building Products NPS
PrimeSource Building Products's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PrimeSource Building Products's customers would recommend using the product based on a scale of -100 to 100.
PrimeSource Building Products Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PrimeSource Building Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 -20 | Apr 2023 | -20 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PrimeSource Building Products Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of PrimeSource Building Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PrimeSource Building Products Product Quality
2.8/5
PrimeSource Building Products has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock PrimeSource Building Products' overall Product Quality score rated by its users and customers.
PrimeSource Building Products Product Information
PrimeSource Building Products’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.primesourcebp.com
PrimeSource Building Products Pricing
PrimeSource Building Products ROI & Value For Money
2.6/5
PrimeSource Building Products has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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PrimeSource Building Products Customer Satisfaction (CSAT)
PrimeSource Building Products Customer Satisfaction (CSAT) Score
34 / 100
PrimeSource Building Products has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PrimeSource Building Products Customer Service
2.6/5
PrimeSource Building Products has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PrimeSource Building Products' overall Customer Service score rated by its users and customers.
About PrimeSource Building Products's Customer Service
Website
http://www.primesourcebp.com
PrimeSource Building Products as an Employer
2.6/5
PrimeSource Building Products has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of PrimeSource Building Products
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PrimeSource Building Products scored a 0 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of PrimeSource Building Products would recommend the brand to a friend. ENPS measures how likely PrimeSource Building Products employees would recommend working at PrimeSource Building Products to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
