-34
NPS
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PrincetonOne
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About PrincetonOne's Brand
PrincetonOne is a talent acquisition firm that provides recruitment solutions.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
PrincetonOne NPS
PrincetonOne's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PrincetonOne's customers would recommend using the product based on a scale of -100 to 100.
PrincetonOne Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PrincetonOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Apr 2020 -100 | Apr 2020 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PrincetonOne Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PrincetonOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PrincetonOne Product Quality
2.6/5
PrincetonOne has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PrincetonOne's overall Product Quality score rated by its users and customers.
PrincetonOne Product Information
PrincetonOne’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://princetonone.com/
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
PrincetonOne Pricing
PrincetonOne ROI & Value For Money
2.7/5
PrincetonOne has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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PrincetonOne Customer Satisfaction (CSAT)
PrincetonOne Customer Satisfaction (CSAT) Score
100 / 100
PrincetonOne has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PrincetonOne Customer Service
2.7/5
PrincetonOne has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About PrincetonOne's Customer Service
Address
Skillman, NJ
Website
http://princetonone.com/
PrincetonOne as an Employer
2.5/5
PrincetonOne has a 2.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PrincetonOne scored a -34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of PrincetonOne would recommend the brand to a friend. ENPS measures how likely PrincetonOne employees would recommend working at PrincetonOne to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
