25
NPS
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Printpack
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About Printpack's Brand
Develops innovative packaging solutions serving more than 60 markets including food, medical and non-food.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Printpack NPS
Printpack's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Printpack's customers would recommend using the product based on a scale of -100 to 100.
Printpack Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Printpack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
May 2023 0 | May 2023 | 0 |
Oct 2023 25 | Oct 2023 | 25 |
Feb 2024 40 | Feb 2024 | 40 |
Sep 2024 17 | Sep 2024 | 17 |
Jul 2025 29 | Jul 2025 | 29 |
Oct 2025 25 | Oct 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Printpack Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Printpack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Printpack Product Quality
3.4/5
Printpack has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Printpack's overall Product Quality score rated by its users and customers.
Printpack Product Information
Printpack’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.printpack.com/
Printpack Pricing
Printpack ROI & Value For Money
3.3/5
Printpack has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Printpack Customer Satisfaction (CSAT)
Printpack Customer Satisfaction (CSAT) Score
80 / 100
Printpack has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Printpack Customer Service
3.4/5
Printpack has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Printpack's overall Customer Service score rated by its users and customers.
About Printpack's Customer Service
Website
http://www.printpack.com/
Printpack as an Employer
2.5/5
Printpack has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Printpack scored a 25 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Printpack would recommend the brand to a friend. ENPS measures how likely Printpack employees would recommend working at Printpack to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
