0
NPS
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Prism Skylabs
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About Prism Skylabs' Brand
Prism is a cloud-based service platform that transforms video cameras into visual merchandising, auditing, and business intelligence tools.
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Prism Skylabs NPS
Prism Skylabs's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Prism Skylabs's customers would recommend using the product based on a scale of -100 to 100.
Prism Skylabs Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Prism Skylabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -66 | May 2022 | -66 |
Dec 2022 -25 | Dec 2022 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prism Skylabs Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Prism Skylabs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prism Skylabs Product Quality
2.6/5
Prism Skylabs has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Prism Skylabs' overall Product Quality score rated by its users and customers.
Prism Skylabs Product Information
Prism Skylabs’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.prism.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Content
Enterprise
Media
SaaS
Prism Skylabs Pricing
Prism Skylabs ROI & Value For Money
2.6/5
Prism Skylabs has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Prism Skylabs' overall ROI score rated by its users and customers.
Prism Skylabs Customer Satisfaction (CSAT)
Prism Skylabs Customer Satisfaction (CSAT) Score
50 / 100
Prism Skylabs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prism Skylabs Customer Service
2.6/5
Prism Skylabs has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Prism Skylabs' overall Customer Service score rated by its users and customers.
About Prism Skylabs's Customer Service
Address
799 Market St., 8th Floor, San Francisco, CA 94103
Website
http://www.prism.com
Phone Number
415-347-0000
Prism Skylabs as an Employer
2.8/5
Prism Skylabs has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Prism Skylabs scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Prism Skylabs would recommend the brand to a friend. ENPS measures how likely Prism Skylabs employees would recommend working at Prism Skylabs to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
