40
NPS
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Brand Page
Priv
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About Priv's Brand
PRIV is a mobile and web platform where clients can book vetted beauty and wellness professionals to their location.
Brand at a Glance
60%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Priv NPS
Priv's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Priv's customers would recommend using the product based on a scale of -100 to 100.
Priv Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Priv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
Feb 2023 25 | Feb 2023 | 25 |
Mar 2025 40 | Mar 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Priv Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Priv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Priv Product Quality
4/5
Priv has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Priv's overall Product Quality score rated by its users and customers.
Priv Product Information
Priv’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://gopriv.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Content
Healthcare
Media
Mobile App
Social
Priv Pricing
Priv ROI & Value For Money
3.2/5
Priv has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Priv Customer Satisfaction (CSAT)
Priv Customer Satisfaction (CSAT) Score
100 / 100
Priv has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Priv Customer Service
3/5
Priv has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Priv's overall Customer Service score rated by its users and customers.
About Priv's Customer Service
Address
15 West 37th Street, 12th Floor, New York City, NY
Website
http://gopriv.com
Phone Number
(212)354-7746
Priv as an Employer
3.2/5
Priv has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Priv scored a 40 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Priv would recommend the brand to a friend. ENPS measures how likely Priv employees would recommend working at Priv to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
