-20
NPS
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PRO Unlimited
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About PRO Unlimited's Brand
A Boca Raton, Fla.-based provider of contingent workforce management software and services
Brand at a Glance
63%
Customer Loyalty
2.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
PRO Unlimited NPS
PRO Unlimited's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether PRO Unlimited's customers would recommend using the product based on a scale of -100 to 100.
PRO Unlimited Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
PRO Unlimited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 -33 | Feb 2021 | -33 |
Feb 2022 -50 | Feb 2022 | -50 |
Mar 2022 -20 | Mar 2022 | -20 |
May 2022 -15 | May 2022 | -15 |
Jul 2022 -25 | Jul 2022 | -25 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -9 | Sep 2022 | -9 |
Oct 2022 -17 | Oct 2022 | -17 |
Nov 2022 -23 | Nov 2022 | -23 |
Dec 2022 -15 | Dec 2022 | -15 |
Mar 2023 -20 | Mar 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PRO Unlimited Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of PRO Unlimited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PRO Unlimited Customer Loyalty Score by Industry
PRO Unlimited's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PRO Unlimited Product Quality
2.5/5
PRO Unlimited has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PRO Unlimited's overall Product Quality score rated by its users and customers.
PRO Unlimited Product Information
PRO Unlimited’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PRO Unlimited's product the highest.
- Website
- http://prounlimited.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into PRO Unlimited Product Quality
PRO Unlimited's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked PRO Unlimited's Product Quality.
Ranked PRO Unlimited Product Quality the Highest
PRO Unlimited Product Quality Score by Industry
PRO Unlimited's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PRO Unlimited Pricing
PRO Unlimited ROI & Value For Money
3.1/5
PRO Unlimited has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PRO Unlimited's overall ROI score rated by its users and customers.
PRO Unlimited Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PRO Unlimited ROI
PRO Unlimited's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked PRO Unlimited's ROI score.
Ranked PRO Unlimited ROI the Highest
PRO Unlimited ROI Score by Industry
PRO Unlimited's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PRO Unlimited Customer Satisfaction (CSAT)
PRO Unlimited Customer Satisfaction (CSAT) Score
33 / 100
PRO Unlimited has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
22%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PRO Unlimited Customer Satisfaction
PRO Unlimited's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked PRO Unlimited's Customer Satisfaction.
Ranked PRO Unlimited Customer Satisfaction the Highest
PRO Unlimited Customer Satisfaction Score by Industry
PRO Unlimited's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}PRO Unlimited Customer Service
3.3/5
PRO Unlimited has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PRO Unlimited's overall Customer Service score rated by its users and customers.
About PRO Unlimited's Customer Service
Address
Boca Raton, FL
Website
http://prounlimited.com/
Phone Number
(800) 291-1099
Quick Insights into PRO Unlimited Customer Service
PRO Unlimited's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked PRO Unlimited's Customer Service score.
Ranked PRO Unlimited Customer Service the Highest
PRO Unlimited Customer Service Score by Industry
PRO Unlimited's Customer Service score was rated 3.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PRO Unlimited as an Employer
4.2/5
PRO Unlimited has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PRO Unlimited scored a -20 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of PRO Unlimited would recommend the brand to a friend. ENPS measures how likely PRO Unlimited employees would recommend working at PRO Unlimited to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
