36
NPS
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ProActive, Inc.
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About ProActive, Inc. Brand
ProActive Inc. empowers our clients to concentrate on what makes them profit while we focus on the support & functions of their technology.
Brand at a Glance
4.4/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
ProActive, Inc. NPS
ProActive, Inc.'s Net Promoter Score (NPS) is a 36 with 52% Promoters, 32% Passives, and 16% Detractors. Net Promoter Score tracks whether ProActive, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
ProActive, Inc. Overall NPS
| 52% | Promoters |
|---|---|
| 32% | Passives |
| 16% | Detractors |
ProActive, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProActive, Inc. NPS by Usage
ProActive, Inc.'s NPS was rated the highest by customers who have used ProActive, Inc.'s products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
ProActive, Inc. Product Quality
4.4/5
ProActive, Inc. has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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ProActive, Inc. Product Information
ProActive, Inc. serves markets in the United States, Asia, Australia, Canada, and United Kingdom. ProActive, Inc. supports Web devices and offers products for small, medium, and large sized businesses.
ProActive, Inc.’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.proworkflow.com/
- Company Size
- 11-50 Employees
Industry
Tech
Small Business Services
Languages Supported
English
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Advertising Software
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Display Advertising Software
Web Collaboration Software
Professional Services Automation (PSA) Software
Applications Suite Software
Time Tracking Software
Business Management Software
Marketing Planning Software
Resource Management Software
Project Tracking Software
ProActive, Inc. Pricing
ProActive, Inc. ROI & Value For Money
4.2/5
ProActive, Inc. has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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ProActive, Inc. Pricing Plans
ProActive, Inc. has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, ProActive, Inc. uses a subscription model and offers the following: - designed for Freelancers, Professional: $20 per staff user per month, and - most popular.
Who Uses ProActive, Inc.?
Small Businesses
Medium Businesses
Large Enterprises
ProActive, Inc. Customer Service
5/5
ProActive, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ProActive, Inc.'s Customer Service
Address
189 Berdan Ave, Ste 230, North Benton, OH 07470
Website
https://www.proworkflow.com/
Phone Number
2013377763
Consumer vs. Employees
ProActive, Inc. scored a 36 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ProActive, Inc. would recommend the brand to a friend. ENPS measures how likely ProActive, Inc. employees would recommend working at ProActive, Inc. to a friend.
Net Promoter Score
36
NPS Score
| 52% | Promoters |
|---|---|
| 32% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
