57
NPS
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Procare Software
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About Procare Software's Brand
A Medford, Ore.-based provider of child care management solutions
Brand at a Glance
55%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
3/5
Customer Service
Procare Software NPS
Procare Software's Net Promoter Score (NPS) is a 57 with 72% Promoters, 13% Passives, and 15% Detractors. Net Promoter Score tracks whether Procare Software's customers would recommend using the product based on a scale of -100 to 100.
Procare Software Overall NPS
| 72% | Promoters |
|---|---|
| 13% | Passives |
| 15% | Detractors |
Procare Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 62 | Aug 2020 | 62 |
Feb 2022 58 | Feb 2022 | 58 |
Mar 2023 56 | Mar 2023 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Procare Software NPS by Usage
Procare Software's NPS was rated the highest by customers who have used Procare Software's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
Procare Software Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Procare Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Procare Software Product Quality
4.2/5
Procare Software has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Procare Software Product Information
Procare Software serves markets in the United States. Procare Software supports Web devices and offers products for small, medium, and large sized businesses.
Procare Software’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Healthcare
SaaS
Languages Supported
English
Product Type
Child Care Software
Daycare Software
Learning Management System (LMS) Software
Procare Software Pricing
Procare Software ROI & Value For Money
4.2/5
Procare Software has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Procare Software Pricing Plans
Procare Software has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Procare Software uses a subscription model. For the users that are not ready to commit yet, Procare Software also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Procare Software?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Procare Software ROI
Procare Software's ROI score was rated highest by customers from the Education industry.
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Ranked Procare Software ROI the Highest
Procare Software ROI Score by Industry
Procare Software's ROI score was rated 4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Procare Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Procare Software Customer Service
3/5
Procare Software has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Procare Software's Customer Service
Address
1 West Main St., Ste 201, Medford, OR
Website
http://www.procaresoftware.com/
Phone Number
5418587008
Consumer vs. Employees
Procare Software scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Procare Software would recommend the brand to a friend. ENPS measures how likely Procare Software employees would recommend working at Procare Software to a friend.
Net Promoter Score
57
NPS Score
| 72% | Promoters |
|---|---|
| 13% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
