66
NPS
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Process Street
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About Process Street's Brand
The consumerization of enterprise BPM. SOPs, Recurring Checklists and API Driven workflows.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Process Street NPS
Process Street's Net Promoter Score (NPS) is a 66 with 75% Promoters, 16% Passives, and 9% Detractors. Net Promoter Score tracks whether Process Street's customers would recommend using the product based on a scale of -100 to 100.
Process Street Overall NPS
| 75% | Promoters |
|---|---|
| 16% | Passives |
| 9% | Detractors |
Process Street NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
Nov 2021 66 | Nov 2021 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Process Street NPS by Usage
Process Street's NPS was rated the highest by customers who have used Process Street's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 65 | 1 to 2 Years | 65 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Process Street Product Quality
4.4/5
Process Street has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Process Street Product Information
Process Street serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Process Street supports Web devices and offers products for small, medium, and large sized businesses.
Process Street’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.process.st
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
FinTech
Productivity
Languages Supported
English
Product Type
Workflow Management Software
Document Management Software
Business Process Management (BPM) Software
Project Management Software
Project Collaboration Software
Legal Document Management Software
Quality Management Software
Form Builder Software
Integration Software
Onboarding Software
Requirements Management Software
Process Street Pricing
Process Street ROI & Value For Money
4.4/5
Process Street has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Process Street Pricing Plans
Process Street has a pricing structure that accommodates small, medium, and large businesses. Starting from $12.50/month, Process Street uses a subscription model and offers the following: The Business plan can help you create simple workflows to streamline your business., The Business Pro plan will allow you to create complex workflows with logic and dependencies., and The Enterprise plan includes complex permissions as well as API access, lifetime audit tracking and detailed reporting. It is intended for busine.
Who Uses Process Street?
Small Businesses
Medium Businesses
Large Enterprises
Process Street Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Process Street Customer Service
3.7/5
Process Street has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Process Street's Customer Service
Address
New York City, NY
Website
http://www.process.st
Phone Number
917-675-4863
