29
NPS
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Brand Page
Processmaker
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About Processmaker's Brand
Brand at a Glance
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Processmaker NPS
Processmaker's Net Promoter Score (NPS) is a 29 with 50% Promoters, 29% Passives, and 21% Detractors. Net Promoter Score tracks whether Processmaker's customers would recommend using the product based on a scale of -100 to 100.
Processmaker Overall NPS
| 50% | Promoters |
|---|---|
| 29% | Passives |
| 21% | Detractors |
Processmaker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Processmaker NPS by Usage
Processmaker's NPS was rated 17 points by customers who have used Processmaker's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 17 | 5 to 10 Years | 17 |
Processmaker Product Quality
4.1/5
Processmaker has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Processmaker Product Information
Processmaker serves markets in the United States, Asia, Europe, Middle-East and Africa, Canada, India, Latin America, and Mexico. Processmaker supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Processmaker’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.processmaker.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
French
Portuguese
Spanish
Italian
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Processmaker Pricing
Processmaker ROI & Value For Money
4/5
Processmaker has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Processmaker Pricing Plans
Processmaker has a pricing structure that accommodates medium and large businesses. Starting from $1500/month, Processmaker uses a subscription model and offers the following: Standard: Starts at $1500 per month, Corporate: Contact ProcessMaker directly for corporate pricing information, and Enterprise: Contact ProcessMaker directly for Enterprise pricing information.
Who Uses Processmaker?
Medium Businesses
Large Enterprises
Processmaker Customer Service
3.7/5
Processmaker has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Processmaker's Customer Service
Address
Durham, NC
Website
http://www.processmaker.com
Consumer vs. Employees
Processmaker scored a 29 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Processmaker would recommend the brand to a friend. ENPS measures how likely Processmaker employees would recommend working at Processmaker to a friend.
Net Promoter Score
29
NPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
