-39
NPS
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Brand Page
ProctorU
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About ProctorU's Brand
ProctorU provides distance proctoring services using webcams and screen-sharing technology.
Brand at a Glance
48%
Customer Loyalty
2.1/5
Product Quality
1.6/5
Pricing
2/5
Customer Service
ProctorU CMO
Stephanie Dille
Stephanie Dille serves as the Chief Marketing Officer of ProctorU. Stephanie started at ProctorU in Apr of 2017. Stephanie currently resides in the Greater Minneapolis-St. Paul Area.
ProctorU NPS
ProctorU's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether ProctorU's customers would recommend using the product based on a scale of -100 to 100.
ProctorU Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
ProctorU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Sep 2021 -50 | Sep 2021 | -50 |
Nov 2021 -17 | Nov 2021 | -17 |
Dec 2021 -13 | Dec 2021 | -13 |
Feb 2022 -22 | Feb 2022 | -22 |
Apr 2022 -20 | Apr 2022 | -20 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -24 | Jun 2022 | -24 |
Apr 2023 -29 | Apr 2023 | -29 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -37 | Apr 2024 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProctorU NPS by Gender
Female customers rated ProctorU's NPS 50 points higher than Male customers.
Male
-100
ProctorU's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-50
ProctorU's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
ProctorU NPS by Ethnicity
ProctorU's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
ProctorU NPS by Age
ProctorU's NPS was rated -50 points by customers ages 18-25 on Comparably.
ProctorU Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of ProctorU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ProctorU Customer Loyalty Score by Gender
Female customers rated ProctorU's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ProctorU.
Male
40%
Yes
Female
55%
Yes
ProctorU Customer Loyalty Score by Ethnicity
ProctorU's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ProctorU.
55
out of 100
Caucasian
ProctorU Customer Loyalty Score by Age
ProctorU's Customer Loyalty score was rated 33% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ProctorU.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
ProctorU Customer Loyalty Score by Industry
ProctorU's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ProctorU Product Quality
2.1/5
ProctorU has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ProctorU's overall Product Quality score rated by its users and customers.
ProctorU Product Information
ProctorU’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ProctorU's product the highest.
- Website
- http://www.proctoru.com
- Company Size
- 501-1,000 Employees
Industry
Education
Quick Insights into ProctorU Product Quality
ProctorU's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ProctorU's Product Quality.
Ranked ProctorU Product Quality the Highest
Ranked ProctorU Product Quality the Lowest
ProctorU Product Quality Score by Gender
Female customers rated ProctorU's Product Quality score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ProctorU.
Male
1.5/5
Female
2.5/5
ProctorU Product Quality Score by Ethnicity
ProctorU's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ProctorU.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ProctorU Product Quality Score by Age
ProctorU's Product Quality score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ProctorU.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
ProctorU Product Quality Score by Industry
ProctorU's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ProctorU Pricing
ProctorU ROI & Value For Money
1.6/5
ProctorU has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ProctorU's overall ROI score rated by its users and customers.
ProctorU Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ProctorU ROI
ProctorU's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ProctorU's ROI score.
Ranked ProctorU ROI the Highest
Ranked ProctorU ROI the Lowest
ProctorU ROI Score by Gender
ProctorU's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ProctorU.
Male
1.5/5
Female
1.5/5
ProctorU ROI Score by Ethnicity
ProctorU's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ProctorU.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ProctorU ROI Score by Age
ProctorU's ROI score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ProctorU.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
ProctorU ROI Score by Industry
ProctorU's ROI score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ProctorU Customer Satisfaction (CSAT)
ProctorU Customer Satisfaction (CSAT) Score
30 / 100
ProctorU has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ProctorU Customer Satisfaction
ProctorU's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked ProctorU's Customer Satisfaction.
Ranked ProctorU Customer Satisfaction the Highest
ProctorU Customer Satisfaction Score by Gender
ProctorU's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ProctorU.
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
ProctorU Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ProctorU's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ProctorU.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
ProctorU Customer Satisfaction Score by Age
ProctorU's Customer Satisfaction score was rated 33 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ProctorU.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% |
ProctorU Customer Service
2/5
ProctorU has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ProctorU's overall Customer Service score rated by its users and customers.
About ProctorU's Customer Service
Address
2200 Riverchase Center. Suite 600, Birmingham, AL 35244
Website
http://www.proctoru.com
Phone Number
8557728678
ProctorU's Social Links
Quick Insights into ProctorU Customer Service
ProctorU's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ProctorU's Customer Service score.
Ranked ProctorU Customer Service the Highest
Ranked ProctorU Customer Service the Lowest
ProctorU Customer Service Score by Gender
ProctorU's Customer Service score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ProctorU.
Male
1.6/5
Female
1.6/5
ProctorU Customer Service Score by Ethnicity
ProctorU's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ProctorU.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ProctorU Customer Service Score by Age
ProctorU's Customer Service score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ProctorU.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
ProctorU Customer Service Score by Industry
ProctorU's Customer Service score was rated 1.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ProctorU as an Employer
4.3/5
ProctorU has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ProctorU scored a -39 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of ProctorU would recommend the brand to a friend. ENPS measures how likely ProctorU employees would recommend working at ProctorU to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
