-67
NPS
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Product School
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About Product School's Brand
Product School is the global leader in Product Management training with a community of over two million product professionals. All of our instructors are Product Leaders working at top Silicon Valley companies including Google, Meta, Netflix, Airbnb, Uber,, and Amazon. Designed to fit into your work schedule, all certifications are taught live online in small cohorts. Our methodology features the hands-on experience you need to build digital products, lead cross-functional teams, and career coaching to get your product management job or promotion.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Product School NPS
Product School's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Product School's customers would recommend using the product based on a scale of -100 to 100.
Product School Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Product School NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Sep 2023 -50 | Sep 2023 | -50 |
Apr 2024 -66 | Apr 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Product School Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Product School users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Product School Product Quality
2.2/5
Product School has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Product School's overall Product Quality score rated by its users and customers.
Product School Product Information
Product School’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Education
Product School Pricing
Product School ROI & Value For Money
1.5/5
Product School has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Product School's overall ROI score rated by its users and customers.
Product School Customer Satisfaction (CSAT)
Product School Customer Satisfaction (CSAT) Score
50 / 100
Product School has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Product School Customer Service
1.5/5
Product School has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Product School's Customer Service
Address
1412 Broadway, San Francisco, CA 94111
Website
http://www.productschool.com/
Phone Number
844-438-2765
Product School as an Employer
3.7/5
Product School has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Product School scored a -67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Product School would recommend the brand to a friend. ENPS measures how likely Product School employees would recommend working at Product School to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
