71
NPS
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Productboard
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About Productboard's Brand
Productboard is the leading customer-centric product management platform that empowers teams to get the right products to market, faster. Over 6,000 companies, including One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap. Founded in 2014 Productboard ranks among the best startups globally and is regularly recognized as a top startup and employer. In 2022, Productboard became the thousandth unicorn. With offices in San Francisco, Prague, Brno, and London, Productboard is backed by leading investors like Dragoneer Investment Group, Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures — America's most renowned venture capital funds. Thanks to these investments, including the latest Series D round, Productboard is positioned to continue leading the category of product management systems.
Brand at a Glance
100%
Customer Loyalty
4.8/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Productboard NPS
Productboard's Net Promoter Score (NPS) is a 71 with 75% Promoters, 21% Passives, and 4% Detractors. Net Promoter Score tracks whether Productboard's customers would recommend using the product based on a scale of -100 to 100.
Productboard Overall NPS
| 75% | Promoters |
|---|---|
| 21% | Passives |
| 4% | Detractors |
Productboard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
Aug 2022 71 | Aug 2022 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Productboard NPS by Usage
Productboard's NPS was rated the highest by customers who have used Productboard's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Productboard Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Productboard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Productboard Product Quality
4.8/5
Productboard has an overall Product Quality score of 4.8 out of 5 stars rated by its users and customers.
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Productboard Product Information
Productboard serves markets in the United States. Productboard supports Web devices and offers products for small, medium, and large sized businesses.
Productboard’s product quality score is a 4.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Business Process Management (BPM) Software
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Business Performance Management Software
Productivity Software
Web Collaboration Software
Product Roadmap Software
Kanban Tools Software
Agile Project Management Software
Applications Suite Software
Business Management Software
Marketing Planning Software
Project Tracking Software
Product Management Software
Product Lifecycle Management Software
OKR Software
IT Project Management Software
Gantt Chart Software
Idea Management Software
Team Communication Software
Strategic Planning Software
Business Plan Software
Quick Insights into Productboard Product Quality
Productboard's Product Quality score was rated highest by customers who have used Productboard's products/services for Less than 1 Year.
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Ranked Productboard Product Quality the Highest
Productboard Product Quality Score by Usage
Productboard's Product Quality score was rated 4.7 stars by customers who have used Productboard's products/services for Less than 1 Year.
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Productboard Pricing
Productboard ROI & Value For Money
4.5/5
Productboard has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Productboard Pricing Plans
Productboard has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Productboard uses a subscription model and offers the following: New Idea: $49/editor/month (billed annually) or $59/editor/month (billed monthly) - up to 20 contributors and 5 products., Startup: $99/editor/month (billed annually) or $119/editor/month (billed monthly) - up to 50 contributors and 10 products., and Contact productboard for details of larger plans..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Productboard?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Productboard ROI
Productboard's ROI score was rated highest by customers from the Tech industry.
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Ranked Productboard ROI the Highest
Productboard ROI Score by Industry
Productboard's ROI score was rated 4.4 stars by Tech industry customers.
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Productboard Customer Satisfaction (CSAT)
Productboard Customer Satisfaction (CSAT) Score
100 / 100
Productboard has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Productboard Customer Service
5/5
Productboard has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Productboard's Customer Service
Address
333 Bush St, California City, CA 94104
Website
https://www.productboard.com/
Productboard's Social Links
Productboard as an Employer
4.9/5
Productboard has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Productboard scored a 71 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Productboard would recommend the brand to a friend. ENPS measures how likely Productboard employees would recommend working at Productboard to a friend.
Net Promoter Score
71
NPS Score
| 75% | Promoters |
|---|---|
| 21% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 84% | Promoters |
|---|---|
| 14% | Passive |
| 2% | Detractors |
