Professional Bull Riders NPS & Customer Reviews | Comparably
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Professional Bull Riders
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About Professional Bull Riders' Brand

A Pueblo, Colo.-based bull riding circuit

Brand at a Glance

83%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service

Professional Bull Riders NPS

Professional Bull Riders's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Professional Bull Riders's customers would recommend using the product based on a scale of -100 to 100.

Professional Bull Riders Overall NPS

-34
NPS
33%Promoters
0%Passives
67%Detractors
Professional Bull Riders Overall NPS

Professional Bull Riders NPS Trend

-100
-50
0
50
100
Aug 2022
-100
Aug 2022-100
Jun 2023
-33
Jun 2023-33

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Professional Bull Riders Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Professional Bull Riders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83
83%
17
17%
Professional Bull Riders Customer Loyalty

Professional Bull Riders Product Quality

3/5

Professional Bull Riders has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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Professional Bull Riders Product Information

Professional Bull Riders’s product quality score is a 3 out of 5 as rated by its users and customers.

Website
http://www.pbr.com/
Company Size
201-500 Employees

Industry

Tech
Media

Professional Bull Riders Pricing

Professional Bull Riders ROI & Value For Money

3/5

Professional Bull Riders has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Professional Bull Riders Customer Satisfaction (CSAT)

Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied67%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Professional Bull Riders Customer Service

3/5

Professional Bull Riders has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Professional Bull Riders's Customer Service

Address

101 West Riverwalk, Pueblo, CO 81003


Website

http://www.pbr.com/


Phone Number

(719) 242-2855

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