40
NPS
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Progress Rail Services
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About Progress Rail Services' Brand
Progress Rail Services Corporation traces its roots to a recycling company founded in Albertville, Alabama, United States in 1982.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Progress Rail Services CMO
Progress Rail Services NPS
Progress Rail Services's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Progress Rail Services's customers would recommend using the product based on a scale of -100 to 100.
Progress Rail Services Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Progress Rail Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 50 | Jan 2021 | 50 |
Jun 2021 66 | Jun 2021 | 66 |
May 2022 75 | May 2022 | 75 |
Jul 2022 40 | Jul 2022 | 40 |
Aug 2022 49 | Aug 2022 | 49 |
Sep 2022 43 | Sep 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Aug 2023 55 | Aug 2023 | 55 |
Nov 2025 40 | Nov 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Progress Rail Services Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Progress Rail Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Progress Rail Services Product Quality
2.8/5
Progress Rail Services has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Progress Rail Services' overall Product Quality score rated by its users and customers.
Progress Rail Services Product Information
Progress Rail Services’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.progressrail.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Progress Rail Services Pricing
Progress Rail Services ROI & Value For Money
3.3/5
Progress Rail Services has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Progress Rail Services Customer Satisfaction (CSAT)
Progress Rail Services Customer Satisfaction (CSAT) Score
50 / 100
Progress Rail Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Progress Rail Services Customer Service
3/5
Progress Rail Services has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Progress Rail Services's Customer Service
Address
1600 Progress Dr PO Box 1037, Boaz, AL
Website
http://www.progressrail.com/
Phone Number
2565056599
Progress Rail Services as an Employer
2.9/5
Progress Rail Services has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Progress Rail Services
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Progress Rail Services scored a 40 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Progress Rail Services would recommend the brand to a friend. ENPS measures how likely Progress Rail Services employees would recommend working at Progress Rail Services to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 37% | Promoters |
|---|---|
| 23% | Passive |
| 40% | Detractors |
