-26
NPS
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Progress Residential
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About Progress Residential's Brand
At Progress Residential®, we know that opportunity isn’t about being in the right place at the right time. It’s about seeing things differently. We’re one of the largest providers of single-family rental homes in the country, with nearly 40,000 homes in 17 markets. We are disrupting the age-old rental industry by hiring innovative people and using technology to dramatically improve the way people find, lease, and love where they live.
Brand at a Glance
76%
Customer Loyalty
2/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Progress Residential NPS
Progress Residential's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Progress Residential's customers would recommend using the product based on a scale of -100 to 100.
Progress Residential Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Progress Residential NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
May 2023 20 | May 2023 | 20 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2025 -15 | Mar 2025 | -15 |
Jun 2025 -25 | Jun 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Progress Residential NPS by Ethnicity
Progress Residential's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Progress Residential Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Progress Residential users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Progress Residential Customer Loyalty Score by Ethnicity
Progress Residential's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Progress Residential Product Quality
2/5
Progress Residential has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Progress Residential Product Information
Progress Residential’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://rentprogress.com
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Quick Insights into Progress Residential Product Quality
Progress Residential's Product Quality score was rated highest by Caucasian customers.
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Ranked Progress Residential Product Quality the Highest
Progress Residential Product Quality Score by Ethnicity
Progress Residential's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Progress Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Progress Residential Pricing
Progress Residential ROI & Value For Money
2.5/5
Progress Residential has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Progress Residential ROI
Progress Residential's ROI score was rated highest by Caucasian customers.
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Ranked Progress Residential ROI the Highest
Progress Residential ROI Score by Ethnicity
Progress Residential's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Progress Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Progress Residential Customer Satisfaction (CSAT)
Progress Residential Customer Satisfaction (CSAT) Score
29 / 100
Progress Residential has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Progress Residential Customer Satisfaction
Progress Residential's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Progress Residential Customer Satisfaction the Highest
Progress Residential Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Progress Residential's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Progress Residential.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Progress Residential Customer Service
2/5
Progress Residential has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Progress Residential's Customer Service
Website
http://rentprogress.com
Quick Insights into Progress Residential Customer Service
Progress Residential's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Progress Residential's Customer Service score.
Ranked Progress Residential Customer Service the Highest
Progress Residential Customer Service Score by Ethnicity
Progress Residential's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Progress Residential.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Progress Residential as an Employer
2.4/5
Progress Residential has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Progress Residential scored a -26 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Progress Residential would recommend the brand to a friend. ENPS measures how likely Progress Residential employees would recommend working at Progress Residential to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
