39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Progrexion
Marketing or Exec? Claim Your Free Account
About Progrexion's Brand
Progrexion is the leading provider of credit report repair services in the United States.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Progrexion CMO
James Agnew
James Agnew serves as the Senior Vice President, Chief Marketing Officer of Progrexion. James started at Progrexion in Aug of 2005. James currently resides in the Greater Salt Lake City Area.
Progrexion NPS
Progrexion's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Progrexion's customers would recommend using the product based on a scale of -100 to 100.
Progrexion Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Progrexion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 66 | Dec 2021 | 66 |
Jan 2023 45 | Jan 2023 | 45 |
Apr 2023 49 | Apr 2023 | 49 |
Jul 2024 38 | Jul 2024 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Progrexion NPS by Gender
Progrexion's NPS was rated 40 by Male customers on Comparably.
Male
40
Progrexion's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Progrexion's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Progrexion NPS by Ethnicity
Progrexion's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Progrexion NPS by Usage
Progrexion's NPS was rated 40 points by customers who have used Progrexion's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
Progrexion Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Progrexion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Progrexion Customer Loyalty Score by Gender
Progrexion's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Progrexion.
Male
82%
Yes
Female
N/A
Yes
Progrexion Customer Loyalty Score by Ethnicity
Progrexion's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Progrexion.
100
out of 100
Caucasian
Progrexion Customer Loyalty Score by Usage
Progrexion's Customer Loyalty score was rated 100% by customers who have used Progrexion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Progrexion Customer Loyalty Score by Industry
Progrexion's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Progrexion Product Quality
4/5
Progrexion has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Progrexion's overall Product Quality score rated by its users and customers.
Progrexion Product Information
Progrexion’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Progrexion's product the highest.
- Website
- http://www.progrexion.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Progrexion Product Quality
Progrexion's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Progrexion's Product Quality.
Ranked Progrexion Product Quality the Highest
Progrexion Product Quality Score by Gender
Progrexion's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Progrexion.
Male
4.1/5
Female
N/A
Progrexion Product Quality Score by Ethnicity
Progrexion's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Progrexion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Progrexion Product Quality Score by Usage
Progrexion's Product Quality score was rated 4.8 stars by customers who have used Progrexion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Progrexion Product Quality Score by Industry
Progrexion's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Progrexion Pricing
Progrexion ROI & Value For Money
4.1/5
Progrexion has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Progrexion's overall ROI score rated by its users and customers.
Progrexion Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Progrexion ROI
Progrexion's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Progrexion's ROI score.
Ranked Progrexion ROI the Highest
Progrexion ROI Score by Gender
Progrexion's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Progrexion.
Male
4.1/5
Female
N/A
Progrexion ROI Score by Ethnicity
Progrexion's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Progrexion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Progrexion ROI Score by Usage
Progrexion's ROI score was rated 4.7 stars by customers who have used Progrexion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Progrexion ROI Score by Industry
Progrexion's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Progrexion Customer Satisfaction (CSAT)
Progrexion Customer Satisfaction (CSAT) Score
75 / 100
Progrexion has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Progrexion Customer Satisfaction
Progrexion's Customer Satisfaction score was rated highest by customers who have used Progrexion's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Progrexion's Customer Satisfaction.
Ranked Progrexion Customer Satisfaction the Highest
Progrexion Customer Satisfaction Score by Gender
Progrexion's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Progrexion.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Progrexion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Progrexion's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Progrexion.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Progrexion Customer Satisfaction Score by Usage
Progrexion's Customer Satisfaction score was rated 100 points by customers who have used Progrexion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Progrexion Customer Satisfaction Score by Industry
Progrexion's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Progrexion Customer Satisfaction Score by Industry",
"text": "Progrexion's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Progrexion's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Progrexion Customer Service
4.2/5
Progrexion has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Progrexion's overall Customer Service score rated by its users and customers.
About Progrexion's Customer Service
Address
257 E 200 S Suite 1200, Salt Lake City, UT 84111
Website
http://www.progrexion.com
Phone Number
(800)396-3672
Progrexion's Social Links
Quick Insights into Progrexion Customer Service
Progrexion's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Progrexion's Customer Service score.
Ranked Progrexion Customer Service the Highest
Progrexion Customer Service Score by Gender
Progrexion's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Progrexion.
Male
4.3/5
Female
N/A
Progrexion Customer Service Score by Ethnicity
Progrexion's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Progrexion.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Progrexion Customer Service Score by Usage
Progrexion's Customer Service score was rated 4.9 stars by customers who have used Progrexion's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Progrexion Customer Service Score by Industry
Progrexion's Customer Service score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Progrexion as an Employer
2.8/5
Progrexion has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Progrexion scored a 39 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Progrexion would recommend the brand to a friend. ENPS measures how likely Progrexion employees would recommend working at Progrexion to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 26% | Promoters |
|---|---|
| 7% | Passive |
| 67% | Detractors |
