27
NPS
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Progyny
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About Progyny's Brand
Progyny (Nasdaq: PGNY) is a leading fertility benefits management company. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive solution can simultaneously benefit employers, patients, and physicians.? Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so. Headquartered in New York City, Progyny has been recognized for its leadership and growth by CNBC Disruptor 50, Modern Healthcare’s Best Places to Work in Healthcare, Financial Times, INC. 5000, and Crain’s Fast 50 for NYC. For more information, visit www.progyny.com.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Progyny NPS
Progyny's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether Progyny's customers would recommend using the product based on a scale of -100 to 100.
Progyny Overall NPS
| 60% | Promoters |
|---|---|
| 7% | Passives |
| 33% | Detractors |
Progyny NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 27 | May 2023 | 27 |
Jun 2023 28 | Jun 2023 | 28 |
Sep 2023 30 | Sep 2023 | 30 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 30 | Feb 2024 | 30 |
Apr 2024 28 | Apr 2024 | 28 |
May 2024 28 | May 2024 | 28 |
Jun 2024 27 | Jun 2024 | 27 |
Jul 2024 29 | Jul 2024 | 29 |
Nov 2025 31 | Nov 2025 | 31 |
Jan 2026 27 | Jan 2026 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Progyny NPS by Gender
Male customers rated Progyny's NPS 100 points higher than Female customers.
Male
100
Progyny's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
0
Progyny's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Progyny NPS by Ethnicity
Progyny's NPS was rated 34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other 34 | Other | 34 |
Progyny NPS by Age
Progyny's NPS was rated -34 points by customers ages 36-40 and customers ages 41-45 on Comparably.
Progyny NPS by Usage
Progyny's NPS was rated the highest by customers who have used Progyny's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Progyny Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Progyny users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Progyny Customer Loyalty Score by Gender
Female customers rated Progyny's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Progyny.
Male
70%
Yes
Female
78%
Yes
Progyny Customer Loyalty Score by Ethnicity
Progyny's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Progyny.
85
out of 100
Caucasian
40
out of 100
Other
Progyny Customer Loyalty Score by Age
Progyny's Customer Loyalty score was rated 70% by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Progyny.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
Progyny Customer Loyalty Score by Usage
Progyny's Customer Loyalty score was rated the highest by customers who have used Progyny's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Progyny Product Quality
4.1/5
Progyny has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Progyny Product Information
Progyny’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.progyny.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Progyny Product Quality
Progyny's Product Quality score was rated highest by customers who have used Progyny's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Progyny Product Quality the Highest
Ranked Progyny Product Quality the Lowest
Progyny Product Quality Score by Gender
Male customers rated Progyny's Product Quality score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Progyny.
Male
5/5
Female
3.1/5
Progyny Product Quality Score by Ethnicity
Progyny's Product Quality score was rated 3.8 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Progyny.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 3.8 | Other | 3.8 |
Progyny Product Quality Score by Age
Progyny's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Progyny.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
41-45 2.6 | 41-45 | 2.6 |
Progyny Product Quality Score by Usage
Progyny's Product Quality score was rated the highest by customers who have used Progyny's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Progyny Pricing
Progyny ROI & Value For Money
4/5
Progyny has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Progyny ROI
Progyny's ROI score was rated highest by customers who have used Progyny's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Progyny ROI the Highest
Ranked Progyny ROI the Lowest
Progyny ROI Score by Gender
Male customers rated Progyny's ROI score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Progyny.
Male
4.5/5
Female
3/5
Progyny ROI Score by Ethnicity
Progyny's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Progyny.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 3.8 | Other | 3.8 |
Progyny ROI Score by Age
Progyny's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Progyny.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
Progyny ROI Score by Usage
Progyny's ROI score was rated the highest by customers who have used Progyny's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Progyny Customer Satisfaction (CSAT)
Progyny Customer Satisfaction (CSAT) Score
74 / 100
Progyny has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
17%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Progyny Customer Satisfaction
Progyny's Customer Satisfaction score was rated highest by customers who have used Progyny's products/services for 1 to 2 Years, and rated lowest by customers who have used Progyny's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Progyny's Customer Satisfaction.
Ranked Progyny Customer Satisfaction the Highest
Ranked Progyny Customer Satisfaction the Lowest
Progyny Customer Satisfaction Score by Gender
Male customers rated Progyny's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Progyny.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
84 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Progyny Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Progyny's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Progyny.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Progyny's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Progyny.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Progyny Customer Satisfaction Score by Age
Progyny's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Progyny.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Progyny Customer Satisfaction Score by Usage
Progyny's Customer Satisfaction score was rated the highest by customers who have used Progyny's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Progyny Customer Service
3.9/5
Progyny has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Progyny's Customer Service
Address
1359 Broadway, New York City, NY 10018
Website
https://www.progyny.com/
Phone Number
(212) 888-3124
Progyny's Social Links
Quick Insights into Progyny Customer Service
Progyny's Customer Service score was rated highest by customers who have used Progyny's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Progyny's Customer Service score.
Ranked Progyny Customer Service the Highest
Ranked Progyny Customer Service the Lowest
Progyny Customer Service Score by Gender
Male customers rated Progyny's Customer Service score 1.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Progyny.
Male
4.8/5
Female
3/5
Progyny Customer Service Score by Ethnicity
Progyny's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Progyny.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 4.1 | Other | 4.1 |
Progyny Customer Service Score by Age
Progyny's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Progyny.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 2.6 | 41-45 | 2.6 |
Progyny Customer Service Score by Usage
Progyny's Customer Service score was rated the highest by customers who have used Progyny's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Progyny as an Employer
4.3/5
Progyny has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Progyny scored a 27 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Progyny would recommend the brand to a friend. ENPS measures how likely Progyny employees would recommend working at Progyny to a friend.
Net Promoter Score
27
NPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 55% | Promoters |
|---|---|
| 8% | Passive |
| 37% | Detractors |
