-80
NPS
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Prohaska Consulting
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About Prohaska Consulting's Brand
Digital Media and Advertising Technology
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
3.2/5
Customer Service
Prohaska Consulting NPS
Prohaska Consulting's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Prohaska Consulting's customers would recommend using the product based on a scale of -100 to 100.
Prohaska Consulting Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Prohaska Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
May 2023 -50 | May 2023 | -50 |
Jun 2023 -66 | Jun 2023 | -66 |
Aug 2023 -75 | Aug 2023 | -75 |
Sep 2024 -80 | Sep 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prohaska Consulting Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Prohaska Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prohaska Consulting Product Quality
3.2/5
Prohaska Consulting has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Prohaska Consulting's overall Product Quality score rated by its users and customers.
Prohaska Consulting Product Information
Prohaska Consulting’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
Business Services
Prohaska Consulting Pricing
Prohaska Consulting ROI & Value For Money
2.5/5
Prohaska Consulting has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prohaska Consulting's overall ROI score rated by its users and customers.
Prohaska Consulting Customer Satisfaction (CSAT)
Prohaska Consulting Customer Satisfaction (CSAT) Score
50 / 100
Prohaska Consulting has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prohaska Consulting Customer Service
3.2/5
Prohaska Consulting has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Prohaska Consulting's overall Customer Service score rated by its users and customers.
About Prohaska Consulting's Customer Service
Address
81 Fox Run Rd, Fairfield, CT
Website
http://prohaskaconsulting.com
Phone Number
917.597.6568
Prohaska Consulting as an Employer
2.4/5
Prohaska Consulting has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Prohaska Consulting scored a -80 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of Prohaska Consulting would recommend the brand to a friend. ENPS measures how likely Prohaska Consulting employees would recommend working at Prohaska Consulting to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 11% | Promoters |
|---|---|
| 7% | Passive |
| 82% | Detractors |
