33
NPS
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Project HOPE
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About Project HOPE's Brand
Project HOPE is dedicated to providing lasting solutions to health problems.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Project HOPE NPS
Project HOPE's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether Project HOPE's customers would recommend using the product based on a scale of -100 to 100.
Project HOPE Overall NPS
| 59% | Promoters |
|---|---|
| 15% | Passives |
| 26% | Detractors |
Project HOPE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 30 | Apr 2023 | 30 |
Jul 2023 24 | Jul 2023 | 24 |
Aug 2023 27 | Aug 2023 | 27 |
Nov 2023 30 | Nov 2023 | 30 |
Dec 2023 32 | Dec 2023 | 32 |
Feb 2024 38 | Feb 2024 | 38 |
Mar 2024 42 | Mar 2024 | 42 |
Jul 2024 43 | Jul 2024 | 43 |
Oct 2024 39 | Oct 2024 | 39 |
Nov 2024 34 | Nov 2024 | 34 |
Jan 2025 36 | Jan 2025 | 36 |
Oct 2025 31 | Oct 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Project HOPE NPS by Gender
Female customers rated Project HOPE's NPS 33 points higher than Male customers.
Male
34
Project HOPE's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
67
Project HOPE's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Project HOPE NPS by Ethnicity
Project HOPE's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Project HOPE NPS by Age
Project HOPE's NPS was rated 100 points by customers ages 26-30 on Comparably.
Project HOPE NPS by Usage
Project HOPE's NPS was rated 20 points by customers who have used Project HOPE's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
Project HOPE Customer Reviews
Out of the 2 Project HOPE customer reviews 2 were positive and 0 were constructive. Project HOPE customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Project HOPE Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Project HOPE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Project HOPE Customer Loyalty Score by Gender
Project HOPE's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Project HOPE.
Male
100%
Yes
Female
100%
Yes
Project HOPE Customer Loyalty Score by Ethnicity
Project HOPE's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Project HOPE.
100
out of 100
African American/Black
Project HOPE Customer Loyalty Score by Age
Project HOPE's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Project HOPE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Project HOPE Customer Loyalty Score by Usage
Project HOPE's Customer Loyalty score was rated 100% by customers who have used Project HOPE's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Project HOPE Product Quality
4.1/5
Project HOPE has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Project HOPE Product Information
Project HOPE’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.projecthope.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Non-Profit
Consumer Services
Healthcare
Quick Insights into Project HOPE Product Quality
Project HOPE's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Project HOPE Product Quality the Highest
Ranked Project HOPE Product Quality the Lowest
Project HOPE Product Quality Score by Gender
Female customers rated Project HOPE's Product Quality score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Project HOPE.
Male
3.6/5
Female
5/5
Project HOPE Product Quality Score by Ethnicity
Project HOPE's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Project HOPE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Project HOPE Product Quality Score by Age
Project HOPE's Product Quality score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Project HOPE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Project HOPE Product Quality Score by Usage
Project HOPE's Product Quality score was rated 3.4 stars by customers who have used Project HOPE's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Project HOPE Pricing
Project HOPE ROI & Value For Money
3.9/5
Project HOPE has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Project HOPE ROI
Project HOPE's ROI score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Project HOPE ROI the Highest
Ranked Project HOPE ROI the Lowest
Project HOPE ROI Score by Gender
Female customers rated Project HOPE's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Project HOPE.
Male
3.4/5
Female
4.6/5
Project HOPE ROI Score by Ethnicity
Project HOPE's ROI score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Project HOPE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Project HOPE ROI Score by Age
Project HOPE's ROI score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Project HOPE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Project HOPE ROI Score by Usage
Project HOPE's ROI score was rated 3.2 stars by customers who have used Project HOPE's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Project HOPE Customer Satisfaction (CSAT)
Project HOPE Customer Satisfaction (CSAT) Score
74 / 100
Project HOPE has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
13%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Project HOPE Customer Satisfaction
Project HOPE's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Project HOPE's Customer Satisfaction.
Ranked Project HOPE Customer Satisfaction the Highest
Project HOPE Customer Satisfaction Score by Gender
Project HOPE's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Project HOPE.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Project HOPE Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Project HOPE's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Project HOPE.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Project HOPE Customer Satisfaction Score by Age
Project HOPE's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Project HOPE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Project HOPE Customer Satisfaction Score by Usage
Project HOPE's Customer Satisfaction score was rated 50 points by customers who have used Project HOPE's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Project HOPE Customer Service
3.9/5
Project HOPE has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Project HOPE's overall Customer Service score rated by its users and customers.
About Project HOPE's Customer Service
Address
255 Carter Hall Lane, PO Box 250, Millwood, VA
Website
http://www.projecthope.org
Phone Number
(800) 544-4673
Quick Insights into Project HOPE Customer Service
Project HOPE's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Project HOPE's Customer Service score.
Ranked Project HOPE Customer Service the Highest
Ranked Project HOPE Customer Service the Lowest
Project HOPE Customer Service Score by Gender
Female customers rated Project HOPE's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Project HOPE.
Male
3.4/5
Female
4.8/5
Project HOPE Customer Service Score by Ethnicity
Project HOPE's Customer Service score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Project HOPE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Project HOPE Customer Service Score by Age
Project HOPE's Customer Service score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Project HOPE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Project HOPE Customer Service Score by Usage
Project HOPE's Customer Service score was rated 3.2 stars by customers who have used Project HOPE's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Project HOPE as an Employer
3.6/5
Project HOPE has a 3.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Project HOPE scored a 33 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Project HOPE would recommend the brand to a friend. ENPS measures how likely Project HOPE employees would recommend working at Project HOPE to a friend.
Net Promoter Score
33
NPS Score
| 59% | Promoters |
|---|---|
| 15% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 59% | Promoters |
|---|---|
| 13% | Passive |
| 28% | Detractors |
