-18
NPS
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project44
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About project44 Brand
At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
project44 NPS
project44's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether project44's customers would recommend using the product based on a scale of -100 to 100.
project44 Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
project44 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 2 | Mar 2023 | 2 |
Apr 2023 3 | Apr 2023 | 3 |
May 2023 2 | May 2023 | 2 |
Jun 2023 -1 | Jun 2023 | -1 |
Jul 2023 -5 | Jul 2023 | -5 |
Aug 2023 -10 | Aug 2023 | -10 |
Nov 2023 -12 | Nov 2023 | -12 |
Apr 2024 -14 | Apr 2024 | -14 |
Jun 2024 -17 | Jun 2024 | -17 |
Jan 2025 -17 | Jan 2025 | -17 |
Apr 2025 -19 | Apr 2025 | -19 |
Oct 2025 -19 | Oct 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
project44 NPS by Gender
project44's NPS was rated -54 by Male customers on Comparably.
Male
-54
project44's NPS was rated -54 by Male customers on Comparably.
13%
Promoters
20%
Passives
67%
Detractors
Female
N/A
project44's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
project44 NPS by Ethnicity
project44's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -40 | Asian or Pacific Islander | -40 |
Other -100 | Other | -100 |
project44 NPS by Age
project44's NPS was rated -83 points by customers ages 36-40 on Comparably.
project44 NPS by Usage
project44's NPS was rated the highest by customers who have used project44's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -56 | 1 to 2 Years | -56 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
project44 Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of project44 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
project44 Customer Loyalty Score by Gender
project44's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
project44 Customer Loyalty Score by Ethnicity
project44's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of project44.
85
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
55
out of 100
Other
project44 Customer Loyalty Score by Age
project44's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of project44.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
project44 Customer Loyalty Score by Usage
project44's Customer Loyalty score was rated the highest by customers who have used project44's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
project44 Customer Loyalty Score by Industry
project44's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
project44 Product Quality
3.1/5
project44 has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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project44 Product Information
project44’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated project44's product the highest. Reviewers from the Logistics and Supply Chain industry rated project44 the lowest at 1.8.
- Website
- https://project44.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Quick Insights into project44 Product Quality
project44's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Logistics and Supply Chain industry.
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Ranked project44 Product Quality the Highest
Ranked project44 Product Quality the Lowest
project44 Product Quality Score by Gender
project44's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of project44.
Male
2.5/5
Female
N/A
project44 Product Quality Score by Ethnicity
project44's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of project44.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 3.1 | Other | 3.1 |
project44 Product Quality Score by Age
project44's Product Quality score was rated 1.7 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of project44.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
project44 Product Quality Score by Usage
project44's Product Quality score was rated the highest by customers who have used project44's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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project44 Product Quality Score by Industry
project44's Product Quality score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
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project44 Pricing
project44 ROI & Value For Money
3/5
project44 has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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project44 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Logistics and Supply Chain industry think that they had the lowest ROI from project44.
Quick Insights into project44 ROI
project44's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used project44's products/services for Less than 1 Year.
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Ranked project44 ROI the Highest
Ranked project44 ROI the Lowest
project44 ROI Score by Gender
project44's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of project44.
Male
2.3/5
Female
N/A
project44 ROI Score by Ethnicity
project44's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of project44.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 2.6 | Other | 2.6 |
project44 ROI Score by Age
project44's ROI score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of project44.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
project44 ROI Score by Usage
project44's ROI score was rated the highest by customers who have used project44's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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project44 ROI Score by Industry
project44's ROI score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
project44 Customer Satisfaction (CSAT)
project44 Customer Satisfaction (CSAT) Score
46 / 100
project44 has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
23%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into project44 Customer Satisfaction
project44's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers from the Logistics and Supply Chain industry.
Sign Up to unlock insights into how customers have ranked project44 Customer Satisfaction.
Ranked project44 Customer Satisfaction the Highest
Ranked project44 Customer Satisfaction the Lowest
project44 Customer Satisfaction Score by Gender
project44's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of project44.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 27% | |
Very Dissatisfied | 20% |
project44 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
project44 Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
project44 Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of project44.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
60%
Very Dissatisfied
0%
CSAT according to Other
project44 Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of project44.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
project44 Customer Satisfaction Score by Age
project44's Customer Satisfaction score was rated 17 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of project44.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 17% |
project44 Customer Satisfaction Score by Usage
project44's Customer Satisfaction score was rated the highest by customers who have used project44's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
project44 Customer Satisfaction Score by Industry
project44's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "project44 Customer Satisfaction Score by Industry",
"text": "project44's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "project44's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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]
}project44 Customer Service
3/5
project44 has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock project44 overall Customer Service score rated by its users and customers.
About project44's Customer Service
Address
222 W Merchandise Mart Plaza, Chicago, IL 60654
Website
https://project44.com
Phone Number
(312) 376-8883
project44's Social Links
Quick Insights into project44 Customer Service
project44's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked project44 Customer Service score.
Ranked project44 Customer Service the Highest
Ranked project44 Customer Service the Lowest
project44 Customer Service Score by Gender
project44's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of project44.
Male
2.1/5
Female
N/A
project44 Customer Service Score by Ethnicity
project44's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of project44.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.5 | Other | 1.5 |
project44 Customer Service Score by Age
project44's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of project44.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
project44 Customer Service Score by Usage
project44's Customer Service score was rated the highest by customers who have used project44's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
project44 Customer Service Score by Industry
project44's Customer Service score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
project44 as an Employer
2.7/5
project44 has a 2.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
project44 scored a -18 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of project44 would recommend the brand to a friend. ENPS measures how likely project44 employees would recommend working at project44 to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 33% | Promoters |
|---|---|
| 8% | Passive |
| 59% | Detractors |
