38
NPS
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Brand Page
ProjectManager.com
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About ProjectManager.com's Brand
ProjectManager.com provides online project management software that helps users plan, track and report on projects online.
Brand at a Glance
4.2/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
ProjectManager.com NPS
ProjectManager.com's Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether ProjectManager.com's customers would recommend using the product based on a scale of -100 to 100.
ProjectManager.com Overall NPS
| 63% | Promoters |
|---|---|
| 12% | Passives |
| 25% | Detractors |
ProjectManager.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProjectManager.com NPS by Usage
ProjectManager.com's NPS was rated the highest by customers who have used ProjectManager.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 7 | 1 to 2 Years | 7 |
ProjectManager.com Product Quality
4.2/5
ProjectManager.com has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ProjectManager.com Product Information
ProjectManager.com serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. ProjectManager.com supports Web devices and offers products for small, medium, and large sized businesses.
ProjectManager.com’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://projectmanager.com
- Company Size
- 11-50 Employees
Industry
Tech
Accounting
Productivity
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Project Management Software
Project Collaboration Software
Task Management Software
Project Portfolio Management Software
Visual Project Management Software
Dashboard Software
Web Collaboration Software
Product Roadmap Software
Kanban Tools Software
Marketing Planning Software
Resource Management Software
Project Tracking Software
Product Management Software
Project Planning Software
OKR Software
IT Project Management Software
Gantt Chart Software
ProjectManager.com Pricing
ProjectManager.com ROI & Value For Money
3.8/5
ProjectManager.com has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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ProjectManager.com Pricing Plans
ProjectManager.com has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, ProjectManager.com uses a subscription model and offers the following: Team: $20 per user /month, 10 users, Business: $25 per user /month, 15 users, and Enterprise editions: Contact ProjectManager.com for pricing details and discount opportunities..
Who Uses ProjectManager.com?
Small Businesses
Medium Businesses
Large Enterprises
ProjectManager.com Customer Service
3.7/5
ProjectManager.com has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ProjectManager.com's Customer Service
Address
3420 Executive Center Dr., Suite 160, Austin, TX 78731
Website
http://projectmanager.com
Phone Number
5126443281
Consumer vs. Employees
ProjectManager.com scored a 38 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ProjectManager.com would recommend the brand to a friend. ENPS measures how likely ProjectManager.com employees would recommend working at ProjectManager.com to a friend.
Net Promoter Score
38
NPS Score
| 63% | Promoters |
|---|---|
| 12% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
