-100
NPS
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projekt202
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About projekt202 Brand
projekt202 is the world leader in applying design research to the development of mobile, web, and workplace software.
Brand at a Glance
10%
Customer Loyalty
2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
projekt202 NPS
projekt202's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether projekt202's customers would recommend using the product based on a scale of -100 to 100.
projekt202 Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
projekt202 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
projekt202 Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of projekt202 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
projekt202 Product Quality
2/5
projekt202 has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock projekt202 overall Product Quality score rated by its users and customers.
projekt202 Product Information
projekt202’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://projekt202.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Mobile App
SaaS
projekt202 Pricing
projekt202 ROI & Value For Money
3.2/5
projekt202 has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock projekt202 overall ROI score rated by its users and customers.
projekt202 Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
projekt202 Customer Service
3.2/5
projekt202 has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock projekt202 overall Customer Service score rated by its users and customers.
About projekt202's Customer Service
Address
5080 Spectrum Drive, Addison, TX 75001
Website
http://projekt202.com
Phone Number
888-990-7202
projekt202 as an Employer
2.5/5
projekt202 has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
projekt202 scored a -100 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of projekt202 would recommend the brand to a friend. ENPS measures how likely projekt202 employees would recommend working at projekt202 to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
