-35
NPS
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ProMedica
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About ProMedica's Brand
Brand at a Glance
63%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
ProMedica CMO
ProMedica NPS
ProMedica's Net Promoter Score (NPS) is a -35 with 25% Promoters, 15% Passives, and 60% Detractors. Net Promoter Score tracks whether ProMedica's customers would recommend using the product based on a scale of -100 to 100.
ProMedica Overall NPS
| 25% | Promoters |
|---|---|
| 15% | Passives |
| 60% | Detractors |
ProMedica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -33 | Nov 2024 | -33 |
Dec 2024 -33 | Dec 2024 | -33 |
Jan 2025 -33 | Jan 2025 | -33 |
Feb 2025 -35 | Feb 2025 | -35 |
Apr 2025 -35 | Apr 2025 | -35 |
May 2025 -36 | May 2025 | -36 |
Jun 2025 -35 | Jun 2025 | -35 |
Aug 2025 -35 | Aug 2025 | -35 |
Oct 2025 -35 | Oct 2025 | -35 |
Nov 2025 -34 | Nov 2025 | -34 |
Dec 2025 -35 | Dec 2025 | -35 |
Jan 2026 -37 | Jan 2026 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProMedica NPS by Gender
Female customers rated ProMedica's NPS 7 points higher than Male customers.
Male
-37
ProMedica's NPS was rated -37 by Male customers on Comparably.
26%
Promoters
11%
Passives
63%
Detractors
Female
-30
ProMedica's NPS was rated -30 by Female customers on Comparably.
22%
Promoters
26%
Passives
52%
Detractors
ProMedica NPS by Ethnicity
ProMedica's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
African American/Black -33 | African American/Black | -33 |
Other -72 | Other | -72 |
ProMedica NPS by Age
ProMedica's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
ProMedica NPS by Usage
ProMedica's NPS was rated the highest by customers who have used ProMedica's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -27 | Over 10 Years | -27 |
ProMedica Customer Reviews
Out of the 9 ProMedica customer reviews 4 were positive and 5 were constructive. ProMedica customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ProMedica Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of ProMedica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ProMedica Customer Loyalty Score by Gender
Female customers rated ProMedica's Customer Loyalty score 14% higher than Male customers.
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Male
57%
Yes
Female
71%
Yes
ProMedica Customer Loyalty Score by Ethnicity
ProMedica's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ProMedica.
65
out of 100
Caucasian
70
out of 100
African American/Black
61
out of 100
Other
ProMedica Customer Loyalty Score by Age
ProMedica's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ProMedica.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
31-35 70% | 31-35 | 70% |
36-40 78% | 36-40 | 78% |
41-45 55% | 41-45 | 55% |
51-55 40% | 51-55 | 40% |
56-60 70% | 56-60 | 70% |
61-65 50% | 61-65 | 50% |
66+ 55% | 66+ | 55% |
ProMedica Customer Loyalty Score by Usage
ProMedica's Customer Loyalty score was rated the highest by customers who have used ProMedica's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ProMedica Customer Loyalty Score by Industry
ProMedica's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ProMedica Product Quality
2.7/5
ProMedica has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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ProMedica Product Information
ProMedica’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ProMedica's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated ProMedica the lowest at 2.5.
- Website
- https://www.promedica.org
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into ProMedica Product Quality
ProMedica's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
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Ranked ProMedica Product Quality the Highest
Ranked ProMedica Product Quality the Lowest
ProMedica Product Quality Score by Gender
Female customers rated ProMedica's Product Quality score 0.4 stars higher than Male customers.
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Male
2.8/5
Female
3.2/5
ProMedica Product Quality Score by Ethnicity
ProMedica's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ProMedica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2 | Other | 2 |
ProMedica Product Quality Score by Age
ProMedica's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ProMedica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.4 | 26-30 | 3.4 |
31-35 1.6 | 31-35 | 1.6 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.6 | 41-45 | 2.6 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2 | 61-65 | 2 |
66+ 3.3 | 66+ | 3.3 |
ProMedica Product Quality Score by Usage
ProMedica's Product Quality score was rated the highest by customers who have used ProMedica's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ProMedica Product Quality Score by Industry
ProMedica's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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ProMedica Pricing
ProMedica ROI & Value For Money
2.6/5
ProMedica has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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ProMedica Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from ProMedica.
Quick Insights into ProMedica ROI
ProMedica's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 61-65.
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Ranked ProMedica ROI the Highest
Ranked ProMedica ROI the Lowest
ProMedica ROI Score by Gender
Female customers rated ProMedica's ROI score 0.1 stars higher than Male customers.
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Male
2.5/5
Female
2.6/5
ProMedica ROI Score by Ethnicity
ProMedica's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ProMedica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.7 | Other | 1.7 |
ProMedica ROI Score by Age
ProMedica's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ProMedica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.1 | 26-30 | 3.1 |
31-35 1.6 | 31-35 | 1.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.6 | 41-45 | 1.6 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.8 | 56-60 | 2.8 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.8 | 66+ | 2.8 |
ProMedica ROI Score by Usage
ProMedica's ROI score was rated the highest by customers who have used ProMedica's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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ProMedica ROI Score by Industry
ProMedica's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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ProMedica Customer Satisfaction (CSAT)
ProMedica Customer Satisfaction (CSAT) Score
37 / 100
ProMedica has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
18%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
16%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ProMedica Customer Satisfaction
ProMedica's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked ProMedica Customer Satisfaction the Highest
Ranked ProMedica Customer Satisfaction the Lowest
ProMedica Customer Satisfaction Score by Gender
Female customers rated ProMedica's Customer Satisfaction score 13 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 53% |
46 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 15% | |
Very Dissatisfied | 31% |
ProMedica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ProMedica's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
21%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
34%
CSAT according to African American/Black
ProMedica's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
ProMedica's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ProMedica.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
ProMedica Customer Satisfaction Score by Age
ProMedica's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ProMedica.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 40% |
ProMedica Customer Satisfaction Score by Usage
ProMedica's Customer Satisfaction score was rated the highest by customers who have used ProMedica's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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ProMedica Customer Satisfaction Score by Industry
ProMedica's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ProMedica Customer Satisfaction Score by Industry",
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"bars": [
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"groupId": 500,
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}ProMedica Customer Service
2.5/5
ProMedica has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ProMedica's overall Customer Service score rated by its users and customers.
About ProMedica's Customer Service
Address
100 Madison Ave, Toledo, OH 43604
Website
https://www.promedica.org
Quick Insights into ProMedica Customer Service
ProMedica's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ProMedica's Customer Service score.
Ranked ProMedica Customer Service the Highest
Ranked ProMedica Customer Service the Lowest
ProMedica Customer Service Score by Gender
Female customers rated ProMedica's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ProMedica.
Male
2.3/5
Female
2.8/5
ProMedica Customer Service Score by Ethnicity
ProMedica's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ProMedica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.5 | Other | 1.5 |
ProMedica Customer Service Score by Age
ProMedica's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ProMedica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.2 | 26-30 | 3.2 |
31-35 1.6 | 31-35 | 1.6 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.1 | 41-45 | 2.1 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
ProMedica Customer Service Score by Usage
ProMedica's Customer Service score was rated the highest by customers who have used ProMedica's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ProMedica Customer Service Score by Industry
ProMedica's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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ProMedica as an Employer
2.4/5
ProMedica has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ProMedica scored a -35 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of ProMedica would recommend the brand to a friend. ENPS measures how likely ProMedica employees would recommend working at ProMedica to a friend.
Net Promoter Score
-35
NPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 19% | Promoters |
|---|---|
| 20% | Passive |
| 61% | Detractors |
