-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Prometric
Marketing or Exec? Claim Your Free Account
About Prometric's Brand
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 180 countries around the world. We have nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. As a result, we have the market expertise, organizational stability, and demonstrated capability to ensure the successful implementation, administration, and future growth of your testing program.
Brand at a Glance
70%
Customer Loyalty
2.4/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Prometric CMO
Prometric NPS
Prometric's Net Promoter Score (NPS) is a -34 with 27% Promoters, 12% Passives, and 61% Detractors. Net Promoter Score tracks whether Prometric's customers would recommend using the product based on a scale of -100 to 100.
Prometric Overall NPS
| 27% | Promoters |
|---|---|
| 12% | Passives |
| 61% | Detractors |
Prometric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -36 | Nov 2022 | -36 |
Feb 2023 -24 | Feb 2023 | -24 |
Apr 2023 -26 | Apr 2023 | -26 |
Jun 2023 -28 | Jun 2023 | -28 |
Jul 2023 -30 | Jul 2023 | -30 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -35 | Feb 2024 | -35 |
Mar 2024 -36 | Mar 2024 | -36 |
Apr 2024 -38 | Apr 2024 | -38 |
Aug 2024 -31 | Aug 2024 | -31 |
Jul 2025 -33 | Jul 2025 | -33 |
Nov 2025 -35 | Nov 2025 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prometric NPS by Gender
Male customers rated Prometric's NPS 42 points higher than Female customers.
Male
-25
Prometric's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-67
Prometric's NPS was rated -67 by Female customers on Comparably.
11%
Promoters
11%
Passives
78%
Detractors
Prometric NPS by Ethnicity
Prometric's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Prometric NPS by Age
Prometric's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Prometric NPS by Usage
Prometric's NPS was rated the highest by customers who have used Prometric's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -50 | Over 10 Years | -50 |
Prometric Customer Reviews
Out of the 3 Prometric customer reviews 1 was positive and 2 were constructive. Prometric customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Prometric Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Prometric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prometric Customer Loyalty Score by Gender
Female customers rated Prometric's Customer Loyalty score 14% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Prometric.
Male
66%
Yes
Female
80%
Yes
Prometric Customer Loyalty Score by Ethnicity
Prometric's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Prometric.
70
out of 100
Caucasian
Prometric Customer Loyalty Score by Age
Prometric's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Prometric.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
46-50 70% | 46-50 | 70% |
Prometric Customer Loyalty Score by Usage
Prometric's Customer Loyalty score was rated the highest by customers who have used Prometric's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Prometric Customer Loyalty Score by Industry
Prometric's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Prometric Product Quality
2.4/5
Prometric has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Prometric's overall Product Quality score rated by its users and customers.
Prometric Product Information
Prometric’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Prometric's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Prometric the lowest at 1.5.
- Website
- http://www.prometric.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Prometric Product Quality
Prometric's Product Quality score was rated highest by customers who have used Prometric's products/services for 1 to 2 Years, and rated lowest by customers who have used Prometric's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Prometric's Product Quality.
Ranked Prometric Product Quality the Highest
Ranked Prometric Product Quality the Lowest
Prometric Product Quality Score by Gender
Male customers rated Prometric's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prometric.
Male
2.5/5
Female
1.5/5
Prometric Product Quality Score by Ethnicity
Prometric's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Prometric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Prometric Product Quality Score by Age
Prometric's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Prometric.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
46-50 2 | 46-50 | 2 |
Prometric Product Quality Score by Usage
Prometric's Product Quality score was rated the highest by customers who have used Prometric's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Prometric Product Quality Score by Industry
Prometric's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Prometric Pricing
Prometric ROI & Value For Money
2.7/5
Prometric has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Prometric's overall ROI score rated by its users and customers.
Prometric Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Prometric.
Quick Insights into Prometric ROI
Prometric's ROI score was rated highest by customers from the Education industry, and rated lowest by customers who have used Prometric's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Prometric's ROI score.
Ranked Prometric ROI the Highest
Ranked Prometric ROI the Lowest
Prometric ROI Score by Gender
Male customers rated Prometric's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prometric.
Male
2.5/5
Female
2/5
Prometric ROI Score by Ethnicity
Prometric's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Prometric.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Prometric ROI Score by Age
Prometric's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Prometric.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
46-50 2.3 | 46-50 | 2.3 |
Prometric ROI Score by Usage
Prometric's ROI score was rated the highest by customers who have used Prometric's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Prometric ROI Score by Industry
Prometric's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Prometric Customer Satisfaction (CSAT)
Prometric Customer Satisfaction (CSAT) Score
54 / 100
Prometric has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prometric Customer Satisfaction
Prometric's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Prometric's Customer Satisfaction.
Ranked Prometric Customer Satisfaction the Highest
Ranked Prometric Customer Satisfaction the Lowest
Prometric Customer Satisfaction Score by Gender
Male customers rated Prometric's Customer Satisfaction score 21 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Prometric.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 38% |
29 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
Prometric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Prometric's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Prometric.
44 / 100
Very Satisfied
11%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
34%
Prometric Customer Satisfaction Score by Age
Prometric's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Prometric.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
Prometric Customer Satisfaction Score by Usage
Prometric's Customer Satisfaction score was rated the highest by customers who have used Prometric's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Prometric Customer Satisfaction Score by Industry
Prometric's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Prometric Customer Satisfaction Score by Industry",
"text": "Prometric's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Prometric's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Prometric's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Prometric Customer Service
2.6/5
Prometric has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Prometric's overall Customer Service score rated by its users and customers.
About Prometric's Customer Service
Address
1501 S Clinton Street, Baltimore, MD
Website
http://www.prometric.com
Phone Number
8667766387
Quick Insights into Prometric Customer Service
Prometric's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers who have used Prometric's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Prometric's Customer Service score.
Ranked Prometric Customer Service the Highest
Ranked Prometric Customer Service the Lowest
Prometric Customer Service Score by Gender
Male customers rated Prometric's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prometric.
Male
2.4/5
Female
1.7/5
Prometric Customer Service Score by Ethnicity
Prometric's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Prometric.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Prometric Customer Service Score by Age
Prometric's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Prometric.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
46-50 2.1 | 46-50 | 2.1 |
Prometric Customer Service Score by Usage
Prometric's Customer Service score was rated the highest by customers who have used Prometric's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Prometric Customer Service Score by Industry
Prometric's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Prometric as an Employer
2.8/5
Prometric has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Prometric scored a -34 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Prometric would recommend the brand to a friend. ENPS measures how likely Prometric employees would recommend working at Prometric to a friend.
Net Promoter Score
-34
NPS Score
| 27% | Promoters |
|---|---|
| 12% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
