50
NPS
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Promontory Financial Group
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About Promontory Financial Group's Brand
Promontory is a premier strategy, risk management, regulatory, and compliance consulting firm.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Promontory Financial Group NPS
Promontory Financial Group's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Promontory Financial Group's customers would recommend using the product based on a scale of -100 to 100.
Promontory Financial Group Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Promontory Financial Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Promontory Financial Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Promontory Financial Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Promontory Financial Group Product Quality
4/5
Promontory Financial Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Promontory Financial Group's overall Product Quality score rated by its users and customers.
Promontory Financial Group Product Information
Promontory Financial Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.promontory.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Promontory Financial Group Pricing
Promontory Financial Group ROI & Value For Money
5/5
Promontory Financial Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Promontory Financial Group Customer Satisfaction (CSAT)
Promontory Financial Group Customer Satisfaction (CSAT) Score
67 / 100
Promontory Financial Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Promontory Financial Group Customer Service
5/5
Promontory Financial Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Promontory Financial Group's overall Customer Service score rated by its users and customers.
About Promontory Financial Group's Customer Service
Address
801 17th Street NW, Suite 1100, Washington, DC
Website
http://www.promontory.com/
Phone Number
2023700403
Consumer vs. Employees
Promontory Financial Group scored a 50 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Promontory Financial Group would recommend the brand to a friend. ENPS measures how likely Promontory Financial Group employees would recommend working at Promontory Financial Group to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
