55
NPS
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Brand Page
Proof
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About Proof's Brand
We're on a mission to make the internet delightfully human. Our platform harnesses the social proof that you often see offline and helps bring it online.
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Proof NPS
Proof's Net Promoter Score (NPS) is a 55 with 71% Promoters, 13% Passives, and 16% Detractors. Net Promoter Score tracks whether Proof's customers would recommend using the product based on a scale of -100 to 100.
Proof Overall NPS
| 71% | Promoters |
|---|---|
| 13% | Passives |
| 16% | Detractors |
Proof NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Proof NPS by Usage
Proof's NPS was rated 62 points by customers who have used Proof's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
Proof Product Quality
4.3/5
Proof has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Proof Product Information
Proof serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Proof supports Web devices and offers products for small and medium sized businesses.
Proof’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://useproof.com/
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
German
Indonesian
Spanish
Chinese (Simplified)
Japanese
Hebrew
Ukrainian
Czech
Polish
Danish
Finnish
Product Type
Marketing Automation Software
Online Marketing Software
Website Monitoring Software
Facebook App Software
Social Media Marketing Software
Web Analytics Software
Customer Engagement Software
Feedback and Reviews Management Software
Reputation Management Software
Proof Pricing
Proof ROI & Value For Money
4.2/5
Proof has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Proof Pricing Plans
Proof has a pricing structure that accommodates small and medium businesses. Starting from $29/month, Proof uses a subscription model and offers the following: Pro: $79 / month or $66 / month (paid annually), Business: $129 / month / $108 / month (paid annually), and Free 14-day trials are available on each package..
Who Uses Proof?
Small Businesses
Medium Businesses
Proof Customer Service
5/5
Proof has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Proof's Customer Service
Address
200 E. 6th St. #310, Austin, TX 78701
Website
https://useproof.com/
Phone Number
918-607-7442
Proof's Social Links
Consumer vs. Employees
Proof scored a 55 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Proof would recommend the brand to a friend. ENPS measures how likely Proof employees would recommend working at Proof to a friend.
Net Promoter Score
55
NPS Score
| 71% | Promoters |
|---|---|
| 13% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
