0
NPS
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Propark America
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About Propark America's Brand
Brand at a Glance
69%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Propark America NPS
Propark America's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Propark America's customers would recommend using the product based on a scale of -100 to 100.
Propark America Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Propark America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2023 20 | Nov 2023 | 20 |
Nov 2024 33 | Nov 2024 | 33 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Propark America NPS by Gender
Propark America's NPS was rated -34 by Female customers on Comparably.
Female
-34
Propark America's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Propark America's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Propark America NPS by Ethnicity
Propark America's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Propark America Customer Reviews
Out of the 2 Propark America customer reviews 1 was positive and 1 was constructive. Propark America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Propark America Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Propark America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Propark America Customer Loyalty Score by Gender
Propark America's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Propark America Customer Loyalty Score by Ethnicity
Propark America's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Propark America.
70
out of 100
Caucasian
Propark America Product Quality
2.9/5
Propark America has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Propark America Product Information
Propark America’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.propark.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Propark America Product Quality
Propark America's Product Quality score was rated highest by Caucasian customers.
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Ranked Propark America Product Quality the Highest
Propark America Product Quality Score by Gender
Propark America's Product Quality score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Propark America Product Quality Score by Ethnicity
Propark America's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Propark America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Propark America Pricing
Propark America ROI & Value For Money
2.9/5
Propark America has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Propark America ROI
Propark America's ROI score was rated highest by Caucasian customers.
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Ranked Propark America ROI the Highest
Propark America ROI Score by Gender
Propark America's ROI score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Propark America ROI Score by Ethnicity
Propark America's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Propark America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Propark America Customer Satisfaction (CSAT)
Propark America Customer Satisfaction (CSAT) Score
40 / 100
Propark America has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Propark America Customer Satisfaction
Propark America's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Propark America Customer Satisfaction the Highest
Propark America Customer Satisfaction Score by Gender
Propark America's Customer Satisfaction score was rated 34 by Female customers on Comparably.
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34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Propark America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Propark America's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Propark America.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Propark America Customer Service
2.9/5
Propark America has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Propark America's Customer Service
Address
1 Union Place, Hartford, CT 06103
Website
https://www.propark.com
Propark America's Social Links
Quick Insights into Propark America Customer Service
Propark America's Customer Service score was rated highest by Caucasian customers.
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Ranked Propark America Customer Service the Highest
Propark America Customer Service Score by Gender
Propark America's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Propark America.
Female
2.8/5
Male
N/A
Propark America Customer Service Score by Ethnicity
Propark America's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Propark America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Propark America as an Employer
3.0/5
Propark America has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Propark America scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Propark America would recommend the brand to a friend. ENPS measures how likely Propark America employees would recommend working at Propark America to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
