0
NPS
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Brand Page
Propel
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About Propel's Brand
Enabling companies grow their software development teams faster through immersive mentorship programs.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Propel NPS
Propel's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Propel's customers would recommend using the product based on a scale of -100 to 100.
Propel Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Propel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Propel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Propel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Propel Product Quality
3.2/5
Propel has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Propel's overall Product Quality score rated by its users and customers.
Propel Product Information
Propel serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Propel supports Web devices and offers products for small, medium, and large sized businesses.
Propel’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.propelPLM.com
- Company Size
- 11-50 Employees
Industry
Tech
Banking
FinTech
SaaS
Languages Supported
English
Product Type
Quality Management Software
Product Lifecycle Management Software
PIM Software
Propel Pricing
Propel ROI & Value For Money
3/5
Propel has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Propel's overall ROI score rated by its users and customers.
Propel Pricing Plans
Propel has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Propel?
Small Businesses
Medium Businesses
Large Enterprises
Propel Customer Satisfaction (CSAT)
Propel Customer Satisfaction (CSAT) Score
67 / 100
Propel has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Propel Customer Service
3/5
Propel has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Propel's overall Customer Service score rated by its users and customers.
About Propel's Customer Service
Address
San Jose, CA
Website
http://www.propelPLM.com
Consumer vs. Employees
Propel scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Propel would recommend the brand to a friend. ENPS measures how likely Propel employees would recommend working at Propel to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
