-34
NPS
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Propeller Industries
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About Propeller Industries' Brand
Finance and accounting for early-stage companies
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Propeller Industries NPS
Propeller Industries's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Propeller Industries's customers would recommend using the product based on a scale of -100 to 100.
Propeller Industries Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Propeller Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Nov 2023 -33 | Nov 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Propeller Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Propeller Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Propeller Industries Product Quality
4.5/5
Propeller Industries has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Propeller Industries' overall Product Quality score rated by its users and customers.
Propeller Industries Product Information
Propeller Industries’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
Propeller Industries Pricing
Propeller Industries ROI & Value For Money
1.5/5
Propeller Industries has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Propeller Industries' overall ROI score rated by its users and customers.
Propeller Industries Customer Satisfaction (CSAT)
Propeller Industries Customer Satisfaction (CSAT) Score
50 / 100
Propeller Industries has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Propeller Industries Customer Service
1.5/5
Propeller Industries has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Propeller Industries' overall Customer Service score rated by its users and customers.
About Propeller Industries's Customer Service
Address
50 Francisco St, Suite 275, San Francisco, CA 94133
Website
http://www.propellerindustries.com
Phone Number
415 2761818
Propeller Industries's Social Links
Propeller Industries as an Employer
2.8/5
Propeller Industries has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Propeller Industries scored a -34 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Propeller Industries would recommend the brand to a friend. ENPS measures how likely Propeller Industries employees would recommend working at Propeller Industries to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
