65
NPS
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Property Meld
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About Property Meld's Brand
Our mission at Property Meld is to deliver a positive maintenance experience, while intelligently improving efficiency and oversight.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Property Meld NPS
Property Meld's Net Promoter Score (NPS) is a 65 with 79% Promoters, 7% Passives, and 14% Detractors. Net Promoter Score tracks whether Property Meld's customers would recommend using the product based on a scale of -100 to 100.
Property Meld Overall NPS
| 79% | Promoters |
|---|---|
| 7% | Passives |
| 14% | Detractors |
Property Meld NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
Jun 2023 64 | Jun 2023 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Property Meld Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Property Meld users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Property Meld Product Quality
4.1/5
Property Meld has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Property Meld's overall Product Quality score rated by its users and customers.
Property Meld Product Information
Property Meld serves markets in the United States. Property Meld supports Web devices and offers products for medium and large sized businesses.
Property Meld’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.propertymeld.com
- Company Size
- 11-50 Employees
Industry
Tech
Languages Supported
English
Product Type
Property Management Software
Real Estate Management Software
Property Meld Pricing
Property Meld ROI & Value For Money
3.5/5
Property Meld has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Property Meld's overall ROI score rated by its users and customers.
Property Meld Pricing Plans
Property Meld has a pricing structure that accommodates medium and large businesses. Starting from $40/month, Property Meld uses a subscription model and offers the following: Price for full-service? plans:, Silver -$1.75 per unit, and Gold - $4.65 per unit. For the users that are not ready to commit yet, Property Meld also offers a free trial.
Who Uses Property Meld?
Medium Businesses
Large Enterprises
Property Meld Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Property Meld Customer Service
3.6/5
Property Meld has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Property Meld's Customer Service
Address
406 St. Joseph St., Rapid City, SD 57701
Website
http://www.propertymeld.com
Phone Number
6056462003
Property Meld as an Employer
3.8/5
Property Meld has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Property Meld scored a 65 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Property Meld would recommend the brand to a friend. ENPS measures how likely Property Meld employees would recommend working at Property Meld to a friend.
Net Promoter Score
65
NPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
