31
NPS
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Brand Page
Propertybase
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About Propertybase's Brand
The Propertybase real estate platform includes IDX websites, the leading real estate CRM built on Salesforce, and integrated transaction management tools.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Propertybase NPS
Propertybase's Net Promoter Score (NPS) is a 31 with 60% Promoters, 11% Passives, and 29% Detractors. Net Promoter Score tracks whether Propertybase's customers would recommend using the product based on a scale of -100 to 100.
Propertybase Overall NPS
| 60% | Promoters |
|---|---|
| 11% | Passives |
| 29% | Detractors |
Propertybase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 39 | Aug 2020 | 39 |
Jan 2021 41 | Jan 2021 | 41 |
Feb 2022 36 | Feb 2022 | 36 |
Sep 2022 36 | Sep 2022 | 36 |
Aug 2023 31 | Aug 2023 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Propertybase Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Propertybase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Propertybase Product Quality
3.9/5
Propertybase has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Propertybase's overall Product Quality score rated by its users and customers.
Propertybase Product Information
Propertybase serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Propertybase supports Web devices and offers products for small, medium, and large sized businesses.
Propertybase’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.propertybase.com
- Company Size
- 51-200 Employees
Industry
Real Estate
Languages Supported
English
Arabic
French
German
Portuguese
Italian
Russian
Product Type
CRM Software
Real Estate Agency Software
Real Estate CRM Software
Propertybase Pricing
Propertybase ROI & Value For Money
3.8/5
Propertybase has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Propertybase's overall ROI score rated by its users and customers.
Propertybase Pricing Plans
Propertybase has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Propertybase?
Small Businesses
Medium Businesses
Large Enterprises
Propertybase Customer Satisfaction (CSAT)
Propertybase Customer Satisfaction (CSAT) Score
100 / 100
Propertybase has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Propertybase Customer Service
3.4/5
Propertybase has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Propertybase's overall Customer Service score rated by its users and customers.
About Propertybase's Customer Service
Address
321 Summer Street, 6th Fl, Boston, MA 02210
Website
http://www.propertybase.com
Phone Number
6172669166
Propertybase's Social Links
Propertybase as an Employer
4.2/5
Propertybase has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Propertybase scored a 31 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Propertybase would recommend the brand to a friend. ENPS measures how likely Propertybase employees would recommend working at Propertybase to a friend.
Net Promoter Score
31
NPS Score
| 60% | Promoters |
|---|---|
| 11% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
