-4
NPS
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Propertyware
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About Propertyware's Brand
Propertyware offers a suite of customer relationship management (CRM) and e-commerce solutions for landlords and property managers.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Propertyware NPS
Propertyware's Net Promoter Score (NPS) is a -4 with 43% Promoters, 10% Passives, and 47% Detractors. Net Promoter Score tracks whether Propertyware's customers would recommend using the product based on a scale of -100 to 100.
Propertyware Overall NPS
| 43% | Promoters |
|---|---|
| 10% | Passives |
| 47% | Detractors |
Propertyware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -5 | Aug 2020 | -5 |
Aug 2021 -5 | Aug 2021 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Propertyware NPS by Usage
Propertyware's NPS was rated the highest by customers who have used Propertyware's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
1 to 2 Years 10 | 1 to 2 Years | 10 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Propertyware Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Propertyware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Propertyware Product Quality
3.6/5
Propertyware has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Propertyware's overall Product Quality score rated by its users and customers.
Propertyware Product Information
Propertyware serves markets in the United States and Canada. Propertyware supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Propertyware’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Propertyware's product the highest. Reviewers from the Construction industry rated Propertyware the lowest at 3.
- Website
- http://www.realpage.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Enterprise
Real Estate
SaaS
Languages Supported
English
Product Type
Property Management Software
Real Estate Management Software
Quick Insights into Propertyware Product Quality
Propertyware's Product Quality score was rated highest by customers who have used Propertyware's products/services for 2 to 5 Years, and rated lowest by customers from the Construction industry.
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Ranked Propertyware Product Quality the Highest
Ranked Propertyware Product Quality the Lowest
Propertyware Product Quality Score by Usage
Propertyware's Product Quality score was rated the highest by customers who have used Propertyware's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Propertyware Product Quality Score by Industry
Propertyware's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Propertyware Pricing
Propertyware ROI & Value For Money
3.5/5
Propertyware has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Propertyware's overall ROI score rated by its users and customers.
Propertyware Pricing Plans
Propertyware has a pricing structure that accommodates small, medium, and large businesses. Starting from $250/month, Propertyware uses a subscription model and offers the following: • Contact Propertyware for pricing quotes. For the users that are not ready to commit yet, Propertyware also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Commercial Real Estate industry. The users from the Construction industry think that they had the lowest ROI from Propertyware.
Who Uses Propertyware?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Propertyware ROI
Propertyware's ROI score was rated highest by customers from the Commercial Real Estate industry, and rated lowest by customers from the Construction industry.
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Ranked Propertyware ROI the Highest
Ranked Propertyware ROI the Lowest
Propertyware ROI Score by Industry
Propertyware's ROI score was rated the highest by Commercial Real Estate industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Propertyware Customer Satisfaction (CSAT)
Propertyware Customer Satisfaction (CSAT) Score
100 / 100
Propertyware has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Propertyware Customer Service
3.3/5
Propertyware has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Propertyware's Customer Service
Address
4000 International Parkway, Richardson, TX
Website
http://www.realpage.com
Phone Number
415-455-2400
Propertyware as an Employer
Consumer vs. Employees
Propertyware scored a -4 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Propertyware would recommend the brand to a friend. ENPS measures how likely Propertyware employees would recommend working at Propertyware to a friend.
Net Promoter Score
-4
NPS Score
| 43% | Promoters |
|---|---|
| 10% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
