23
NPS
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ProPharma Group
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About ProPharma Group's Brand
Pharma validation, compliance and technical services
Brand at a Glance
77%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
ProPharma Group NPS
ProPharma Group's Net Promoter Score (NPS) is a 23 with 38% Promoters, 47% Passives, and 15% Detractors. Net Promoter Score tracks whether ProPharma Group's customers would recommend using the product based on a scale of -100 to 100.
ProPharma Group Overall NPS
| 38% | Promoters |
|---|---|
| 47% | Passives |
| 15% | Detractors |
ProPharma Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Jul 2021 0 | Jul 2021 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 25 | Jan 2022 | 25 |
Jul 2022 33 | Jul 2022 | 33 |
Sep 2022 14 | Sep 2022 | 14 |
May 2023 22 | May 2023 | 22 |
Oct 2023 20 | Oct 2023 | 20 |
Mar 2024 9 | Mar 2024 | 9 |
Jul 2024 17 | Jul 2024 | 17 |
Feb 2025 23 | Feb 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProPharma Group Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of ProPharma Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ProPharma Group Product Quality
4.2/5
ProPharma Group has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ProPharma Group's overall Product Quality score rated by its users and customers.
ProPharma Group Product Information
ProPharma Group’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
ProPharma Group Pricing
ProPharma Group ROI & Value For Money
4/5
ProPharma Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ProPharma Group Customer Satisfaction (CSAT)
ProPharma Group Customer Satisfaction (CSAT) Score
73 / 100
ProPharma Group has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ProPharma Group Customer Service
4/5
ProPharma Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ProPharma Group's Customer Service
Address
Overland Park, KS
Website
http://www.propharmagroup.com/
Phone Number
9136632729
ProPharma Group as an Employer
2.8/5
ProPharma Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
ProPharma Group scored a 23 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of ProPharma Group would recommend the brand to a friend. ENPS measures how likely ProPharma Group employees would recommend working at ProPharma Group to a friend.
Net Promoter Score
23
NPS Score
| 38% | Promoters |
|---|---|
| 47% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
