33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ProQuest
Marketing or Exec? Claim Your Free Account
About ProQuest's Brand
ProQuest empowers researchers to transform research around the world.
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
ProQuest NPS
ProQuest's Net Promoter Score (NPS) is a 33 with 54% Promoters, 25% Passives, and 21% Detractors. Net Promoter Score tracks whether ProQuest's customers would recommend using the product based on a scale of -100 to 100.
ProQuest Overall NPS
| 54% | Promoters |
|---|---|
| 25% | Passives |
| 21% | Detractors |
ProQuest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 43 | Oct 2021 | 43 |
Nov 2021 47 | Nov 2021 | 47 |
Dec 2021 50 | Dec 2021 | 50 |
Jun 2022 40 | Jun 2022 | 40 |
Sep 2022 45 | Sep 2022 | 45 |
Nov 2022 48 | Nov 2022 | 48 |
Jan 2023 45 | Jan 2023 | 45 |
Apr 2023 43 | Apr 2023 | 43 |
Jul 2023 46 | Jul 2023 | 46 |
Oct 2023 34 | Oct 2023 | 34 |
Dec 2023 28 | Dec 2023 | 28 |
Jan 2024 32 | Jan 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ProQuest NPS by Gender
Female customers rated ProQuest's NPS 25 points higher than Male customers.
Male
0
ProQuest's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
25
ProQuest's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
ProQuest NPS by Ethnicity
ProQuest's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Other 34 | Other | 34 |
ProQuest NPS by Age
ProQuest's NPS was rated 0 points by customers ages 51-55 on Comparably.
ProQuest NPS by Usage
ProQuest's NPS was rated the highest by customers who have used ProQuest's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years -60 | Over 10 Years | -60 |
ProQuest Customer Reviews
Out of the 4 ProQuest customer reviews 2 were positive and 2 were constructive. ProQuest customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ProQuest Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of ProQuest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ProQuest Customer Loyalty Score by Gender
ProQuest's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ProQuest.
Male
78%
Yes
Female
78%
Yes
ProQuest Customer Loyalty Score by Ethnicity
ProQuest's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ProQuest.
82
out of 100
Caucasian
100
out of 100
Other
ProQuest Customer Loyalty Score by Age
ProQuest's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ProQuest.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
ProQuest Customer Loyalty Score by Usage
ProQuest's Customer Loyalty score was rated the highest by customers who have used ProQuest's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ProQuest Customer Loyalty Score by Industry
ProQuest's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ProQuest Product Quality
3.5/5
ProQuest has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ProQuest's overall Product Quality score rated by its users and customers.
ProQuest Product Information
ProQuest’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated ProQuest's product the highest. Reviewers from the Tech industry rated ProQuest the lowest at 3.1.
- Website
- http://www.proquest.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Education
SaaS
Quick Insights into ProQuest Product Quality
ProQuest's Product Quality score was rated highest by customers who have used ProQuest's products/services for Less than 1 Year, and rated lowest by customers who have used ProQuest's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ProQuest's Product Quality.
Ranked ProQuest Product Quality the Highest
Ranked ProQuest Product Quality the Lowest
ProQuest Product Quality Score by Gender
Male customers rated ProQuest's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ProQuest.
Male
3.6/5
Female
3.4/5
ProQuest Product Quality Score by Ethnicity
ProQuest's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ProQuest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 3.1 | Other | 3.1 |
ProQuest Product Quality Score by Age
ProQuest's Product Quality score was rated 3.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ProQuest.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
ProQuest Product Quality Score by Usage
ProQuest's Product Quality score was rated the highest by customers who have used ProQuest's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ProQuest Product Quality Score by Industry
ProQuest's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ProQuest Pricing
ProQuest ROI & Value For Money
3.4/5
ProQuest has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ProQuest's overall ROI score rated by its users and customers.
ProQuest Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from ProQuest.
Quick Insights into ProQuest ROI
ProQuest's ROI score was rated highest by customers who have used ProQuest's products/services for Less than 1 Year, and rated lowest by customers who have used ProQuest's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ProQuest's ROI score.
Ranked ProQuest ROI the Highest
Ranked ProQuest ROI the Lowest
ProQuest ROI Score by Gender
Male customers rated ProQuest's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ProQuest.
Male
3.6/5
Female
2.9/5
ProQuest ROI Score by Ethnicity
ProQuest's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ProQuest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.6 | Other | 2.6 |
ProQuest ROI Score by Age
ProQuest's ROI score was rated 3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ProQuest.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
ProQuest ROI Score by Usage
ProQuest's ROI score was rated the highest by customers who have used ProQuest's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ProQuest ROI Score by Industry
ProQuest's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ProQuest Customer Satisfaction (CSAT)
ProQuest Customer Satisfaction (CSAT) Score
67 / 100
ProQuest has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ProQuest Customer Satisfaction
ProQuest's Customer Satisfaction score was rated highest by customers who have used ProQuest's products/services for Less than 1 Year, and rated lowest by customers who have used ProQuest's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ProQuest's Customer Satisfaction.
Ranked ProQuest Customer Satisfaction the Highest
Ranked ProQuest Customer Satisfaction the Lowest
ProQuest Customer Satisfaction Score by Gender
Female customers rated ProQuest's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ProQuest.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
66 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 49% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
ProQuest Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ProQuest's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ProQuest.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
CSAT according to Other
ProQuest's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ProQuest.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
ProQuest Customer Satisfaction Score by Age
ProQuest's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ProQuest.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
ProQuest Customer Satisfaction Score by Usage
ProQuest's Customer Satisfaction score was rated the highest by customers who have used ProQuest's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ProQuest Customer Satisfaction Score by Industry
ProQuest's Customer Satisfaction score was rated 60 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ProQuest Customer Satisfaction Score by Industry",
"text": "ProQuest's Customer Satisfaction score was rated 60 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "ProQuest's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}ProQuest Customer Service
3.4/5
ProQuest has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ProQuest's overall Customer Service score rated by its users and customers.
About ProQuest's Customer Service
Address
The Quorum, Barnwell Road, Naples, FL CB5 8SW
Website
http://www.proquest.com
Phone Number
8882415612
Quick Insights into ProQuest Customer Service
ProQuest's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers who have used ProQuest's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ProQuest's Customer Service score.
Ranked ProQuest Customer Service the Highest
Ranked ProQuest Customer Service the Lowest
ProQuest Customer Service Score by Gender
Male customers rated ProQuest's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ProQuest.
Male
3.4/5
Female
3.1/5
ProQuest Customer Service Score by Ethnicity
ProQuest's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ProQuest.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 2.6 | Other | 2.6 |
ProQuest Customer Service Score by Age
ProQuest's Customer Service score was rated 3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ProQuest.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
ProQuest Customer Service Score by Usage
ProQuest's Customer Service score was rated the highest by customers who have used ProQuest's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ProQuest Customer Service Score by Industry
ProQuest's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ProQuest as an Employer
3.9/5
ProQuest has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
ProQuest scored a 33 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of ProQuest would recommend the brand to a friend. ENPS measures how likely ProQuest employees would recommend working at ProQuest to a friend.
Net Promoter Score
33
NPS Score
| 54% | Promoters |
|---|---|
| 25% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 37% | Promoters |
|---|---|
| 44% | Passive |
| 19% | Detractors |
