-56
NPS
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PROS
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About PROS' Brand
"PROS offers big data solutions to optimize sales, pricing, quoting, rebates and revenue management."
Brand at a Glance
59%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
PROS CMO
Celia Fleischaker
Celia Fleischaker serves as the Chief Marketing Officer of PROS. Celia started at PROS in Dec of 2017. Celia currently resides in the Houston, Texas Area.
PROS NPS
PROS's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether PROS's customers would recommend using the product based on a scale of -100 to 100.
PROS Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
PROS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Dec 2021 -33 | Dec 2021 | -33 |
May 2022 -50 | May 2022 | -50 |
Oct 2022 -67 | Oct 2022 | -67 |
Jul 2023 -43 | Jul 2023 | -43 |
Jan 2024 -50 | Jan 2024 | -50 |
Jun 2024 -55 | Jun 2024 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PROS Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of PROS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PROS Product Quality
3.2/5
PROS has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PROS' overall Product Quality score rated by its users and customers.
PROS Product Information
PROS serves markets in the United States, Europe, Canada, and United Kingdom. PROS supports iOS and Web devices and offers products for medium and large sized businesses.
PROS’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pros.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Languages Supported
English
French
German
Product Type
eCommerce Software
Proposal Management Software
Quoting Software
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Productivity Software
Big Data Software
Product Configurator Software
Configure Price Quote Software
PROS Pricing
PROS ROI & Value For Money
2.9/5
PROS has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PROS' overall ROI score rated by its users and customers.
PROS Pricing Plans
PROS has a pricing structure that accommodates medium and large businesses.
Who Uses PROS?
Medium Businesses
Large Enterprises
PROS Customer Satisfaction (CSAT)
PROS Customer Satisfaction (CSAT) Score
50 / 100
PROS has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PROS Customer Service
2.9/5
PROS has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PROS' overall Customer Service score rated by its users and customers.
About PROS's Customer Service
Address
3100 Main St. Ste. 900, Houston, TX
Website
http://www.pros.com
Phone Number
(713) 335-5151
PROS as an Employer
3.8/5
PROS has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
PROS scored a -56 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of PROS would recommend the brand to a friend. ENPS measures how likely PROS employees would recommend working at PROS to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
