0
NPS
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Brand Page
Prosegur
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About Prosegur's Brand
Prosegur is a multinational company that offers security solutions and services, tailored to the needs of its customers.
Brand at a Glance
62%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Prosegur NPS
Prosegur's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Prosegur's customers would recommend using the product based on a scale of -100 to 100.
Prosegur Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Prosegur NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
May 2022 25 | May 2022 | 25 |
Aug 2022 40 | Aug 2022 | 40 |
Sep 2022 34 | Sep 2022 | 34 |
Dec 2022 13 | Dec 2022 | 13 |
Apr 2023 25 | Apr 2023 | 25 |
Aug 2023 33 | Aug 2023 | 33 |
Nov 2023 20 | Nov 2023 | 20 |
Dec 2023 -1 | Dec 2023 | -1 |
Feb 2024 -8 | Feb 2024 | -8 |
Nov 2025 -1 | Nov 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prosegur NPS by Gender
Prosegur's NPS was rated 34 by Male customers on Comparably.
Male
34
Prosegur's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Prosegur's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Prosegur Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Prosegur users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prosegur Customer Loyalty Score by Gender
Prosegur's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Prosegur Product Quality
3.4/5
Prosegur has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Prosegur Product Information
Prosegur’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.prosegur.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Quick Insights into Prosegur Product Quality
Prosegur's Product Quality score was rated highest by Male customers.
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Ranked Prosegur Product Quality the Highest
Prosegur Product Quality Score by Gender
Prosegur's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Prosegur Pricing
Prosegur ROI & Value For Money
3.1/5
Prosegur has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Prosegur ROI
Prosegur's ROI score was rated highest by Male customers.
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Ranked Prosegur ROI the Highest
Prosegur ROI Score by Gender
Prosegur's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Prosegur Customer Satisfaction (CSAT)
Prosegur Customer Satisfaction (CSAT) Score
64 / 100
Prosegur has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prosegur Customer Service
3/5
Prosegur has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Prosegur's Customer Service
Address
PAJARITOS 24 Madrid, Madrid, NE 28007
Website
http://www.prosegur.com
Phone Number
(349) 158-9569
Quick Insights into Prosegur Customer Service
Prosegur's Customer Service score was rated highest by Male customers.
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Ranked Prosegur Customer Service the Highest
Prosegur Customer Service Score by Gender
Prosegur's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prosegur.
Male
2.5/5
Female
N/A
Prosegur as an Employer
3.4/5
Prosegur has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Prosegur scored a 0 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Prosegur would recommend the brand to a friend. ENPS measures how likely Prosegur employees would recommend working at Prosegur to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 48% | Promoters |
|---|---|
| 12% | Passive |
| 40% | Detractors |
